Mid-Level Technical Solutions Program Manager

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.Job Summary:Shift Digital is a company focused on enhancing digital solutions, and they are seeking a Technical Solutions Program Manager. This role is responsible for driving program performance through the implementation of technical solutions, overseeing tagging accuracy, and leading automation efforts to improve efficiency and scalability.Responsibilities:• Lead the implementation, QA, and ongoing maintenance of SD.js tagging and performance tracking across providers, ensuring consistent and accurate site analytics• Ensure certified providers correctly implement SD.js across their tools and lead the development of internal processes and real-time automations to monitor tag health, identify discrepancies, and drive timely resolution• Oversee the deployment and monitoring of ancillary tools such as the Beacon heatmap, ensuring data flow aligns with reporting objectives and user experience standards• Develop and document scalable QA processes for key program deliverables, such as performance scorecards, and identify root causes of data inconsistencies with recommendations for improvement• Evaluate and implement automation solutions for technical workflows, including integration between Core Web Vitals APIs, Salesforce, and Jira, to support ticket creation and reporting efficiencies• Serve as a liaison across internal stakeholders and development teams to translate program requirements into actionable technical implementation plans• Define system requirements and create technical documentation that supports internal operations and ensures external provider compliance• Support internal compliance tracking and enhance Jira-based processes by identifying and implementing tools, plugins, and automations that reduce manual workload• Contribute to roadmap planning for technical initiatives and tools, emphasizing scalable system design and operational optimizationQualifications:Required:• Proficiency in digital analytics platforms, JavaScript-based tagging, and tag management systems• Experience with QA best practices related to data accuracy, reporting, and documentation• Strong understanding of API integrations, workflow automation, and platform connectors (e.g., Jira, Salesforce, Core Web Vitals)• Analytical mindset with strong problem-solving skills and the ability to troubleshoot complex data and system issues• Excellent written and verbal communication skills with the ability to translate technical topics for non-technical stakeholders• Experience in technical project planning, vendor coordination, and stakeholder engagement• Working knowledge of Jira administration, custom workflows, and plugins• Bachelor’s degree requiredPreferred:• Experience in the automotive or digital program management spaceCompany:Shift Digital is a digital marketing company. Founded in 2000, the company is headquartered in Birmingham, Michigan, USA, with a team of 501-1000 employees. The company is currently Late Stage. Shift Digital has a track record of offering H1B sponsorships.