Front Desk Agent

Job Description Hampton InnWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksBartend as neededPerform cleaning tasks and daily disinfecting duties throughout shiftManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerRespond Kipsu guest responsesLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsEnroll new Hilton honors membersUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like PMS Onq.Understanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plusJob Types: Part-time, Full-timePay: From $16 per hourBenefits:Employee discountEmployee incentivePaid BirthdayPTO accrualSchedule:8 hour shiftDay shiftEvening shiftHolidaysNight shiftOn callOvernight shiftWeekends are a mustWork setting:In-personEducation:High school or equivalent (Preferred)Experience:Microsoft Office: 1 year (Preferred)Customer Service: 1 year (Preferred)Work Location: In personCompany Description ShoreRock Group LLC Company Description ShoreRock Group LLC