Personal Injury Protection (PIP) Claim Adjuster, Rideshare

About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.About The RoleWe're looking for a Personal Injury Protection Resolution (PIP) Adjuster to join our growing team. You'll investigate and evaluate PIP/MP claims and coverage while managing your own inventory of claims. If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service—we want to hear from you!Who You AreExcited about building a tech-driven claims organizationPassionate about the customer experienceYou're empathetic and patient with everyone you interact withDriven by a sense of urgency (without working around the clock)Creative in finding the right resolution that serves the insured's best interestYou're comfortable with conflict—see it as conversational, not adversarialCurious about the whole story so you can make the right decisions earlyAnti-status quo—you don't just wish things were different, you make them differentA strong communicatorYou have a sense of humor (claims are hard enough as it is!What You'll DoProvide high-quality customer service by handling calls, filing claims, and resolving requestsYou'll investigate PIP/MP claims to determine coverage, injury extent, and evaluate medical billingGather documentation, interview parties, explain coverage, and resolve medical expensesAssess claim validity and determine appropriate settlement amounts or next stepsYou'll manage claim inventory and establish/adjust reserves throughout the claim lifecycleEnsure compliance with state regulations, policy provisions, and SOPsCommunicate regularly with claimants, policyholders, attorneys, and medical providersYou'll prepare thorough claim reports with investigation findings and decision rationaleProvide input for continuous improvement of claims guidelines and processesOversee outside service providers and work with client counsel to resolve claimsEngage in learning opportunities to build your claims expertiseWhat You Bring3+ years of experience in Personal Injury Protection (don't let a lack of a degree stop you from applying if you have the experience!)Experience handling NY, NJ, MI, FL, and/or KYPreferred: Commercial, rideshare, or trucking policy experienceYou understand subrogation referralsKnowledge of Bodily Injury and coordination of benefits between PIP and UM/UIMArbitration and/or formal PIP/MP litigation experienceYou must have an active adjuster license in your home state or designated home state (if your state does not offer one) and be willing to obtain all required licenses within 60 daysStrong knowledge of state regulations and policy provisionsEager for continuous learning and professional developmentWilling to travel for client and claims needsBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!Additionally, We WillListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!