Remote Tech Support Team Lead Coaching & Escalations

A telecommunications company is seeking a motivated lead for its technical support team. The successful candidate will oversee call center agents, ensuring high-quality support and efficient issue resolution. Responsibilities include coaching staff, managing escalations, and enhancing customer experience. Ideal candidates possess leadership experience, technical troubleshooting skills, and a strong customer service focus. Flexibility in work hours is required, as the role demands availability during evenings and weekends. Competitive benefits are offered including health plans and a 401(k). J-18808-Ljbffr