Dispatcher - Ford Parts Wholesale Delivery

Core PurposeThe dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time.Key Responsibilities Order Coordination Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes.Route Planning Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add-on orders.Communication Hub Act as the central point between: Parts counter staffWholesale customersDelivery driversInventory/warehouse teamDriver Support Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts.Problem Solving Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally.Inventory Awareness Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions.Documentation & Systems Use dealership DMS systems (CDK, and automated dispatch system Elite Extra) to track orders, print invoices, and log deliveries.Customer Service Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness.Skills That Make a Dispatcher Effective Strong multitasking and prioritizationClear communicationRoute optimization and basic logistics knowledgeFamiliarity with automotive parts terminologyAbility to stay calm under pressureProblem-solving mindsetComfort with dealership management systemsGood relationship-building with drivers and customersQualifications Bilingual in Spanish and EnglishVery tech savvy to operate the automated dispatch system.Valid drivers license with a clean driving recordAbility to lift 4060 lbs regularlyStrong communication and customer service skillsFamiliarity with local area routes (preferred)Previous dealership or auto parts experience is a plus but not requiredAbility to work in a fast?paced environment and manage multiple tasksWhy This Role MattersWholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. Theyre the behind-the-scenes force that keeps repair shops supplied and dealership operations profitable.Powered by JazzHRCompensation details: 45000-55000 Yearly SalaryPI0110e1db9b90-26289-40262902