Associate Solutions Engineer

Job Title: Associate Solutions Engineer — AI & Automation (Full-Time) Work Location: Fully Remote (US)We are not able to sponsor anyone without a visa now or in the future.About OpenExchangeOpenExchange facilitates critical meetings worldwide, including earnings calls, investor days, and large-scale hybrid events. Leading financial institutions and enterprises rely on OpenExchange for their most important virtual communications.Job ScopeWe are seeking an Associate Solutions Engineer to join our Solutions Engineering team. You will work alongside senior engineers embedded directly with clients to design, build, and ship AI-native solutions from agentic systems and knowledge infrastructure to client-facing prototypes and integrations.This is a forward deployed role. You will be in the room when problems are being defined and at the keyboard when they are being solved. You will build things that did not exist before: agent loops where human judgment and AI capability compound over time, databases that make institutional knowledge queryable, and infrastructure that gets smarter with every use. The goal is not to pick the best model but to build the ecosystem around it where every client owns their learning loop and their knowledge compounds. Strong mentorship and immediate project ownership from day one.ResponsibilitiesDesign and build agentic systems including multi-step reasoning loops, tool-use patterns, and orchestration layers that solve real business problems and improve on their own signal over timeWrite code with agents as a first-class primitive. You will code agents, code with agents, and build systems where agentic patterns are native to how the product worksBuild and maintain knowledge infrastructure including structured and unstructured databases, embedding pipelines, and retrieval systems that turn accumulated organizational expertise into queryable, compounding capitalEvaluate model performance against real business outcomes, building feedback systems that measure what actually matters to the organization rather than relying on external benchmarksWork cross-functionally with product, sales, and client-facing teams to understand requirements, translate them into build priorities, and close the loop between customer feedback and what shipsConduct business analysis to surface what teams actually need, map that against what is technically possible, and help shape the product roadmap accordinglyPrototype fast and iterate in the open, leaving clients with systems they own and controlHelp every client build a frontier ecosystem, not just a frontier integration, so value compounds inside their organization rather than concentrating in a handful of general modelsIdentify leverage points where tighter feedback loops, better agent design, or smarter infrastructure can produce durable compounding outcomesBuild and maintain internal AI tooling and documentation as the team and client base scaleFoster collaboration across engineering, account management, and salesQualificationsBachelor's degree in Computer Science requiredUp to 2 years in a technical or solutions-adjacent role, internships, co-ops, and independent project work countFoundational Python or scripting skills, comfortable reading, modifying, and running code independentlyFamiliarity with databases including SQL, vector stores, or document databases and how data moves through a systemComfort working with APIs and structured data formats such as JSON and CSVStrong communication skills: verbal, written, and able to explain technical concepts to non-technical audiencesAbility to manage multiple workstreams, prioritize under pressure, and stay level-headed in front of clientsComfortable being forward deployed, working directly inside client environments and adapting quickly to what you find thereDemonstrated initiative, you learn new tools fast and do not wait to be told what to build nextFlexibility in work hours to support international clients and global teamsBonus PointsExperience building with AI APIs including Claude, OpenAI, or similarHands-on work with agent frameworks, orchestration tools, or multi-step reasoning patterns such as LangChain, LlamaIndex, or similar open source toolingFamiliarity with vector databases, embedding pipelines, or RAG architecturesExperience working with open source AI tools, models, or frameworks and contributing to or building on top of the open source ecosystemBackground in data analysis, AI model evaluation, or enterprise SaaSComfort with cloud infrastructure and how AI systems are deployed and maintained at scaleYou have shipped something agentic and watched it improve on its own signalWhat We OfferCompetitive base salary commensurate with experienceComprehensive benefits including health, dental, and visionFully remote with flexible schedulingMentorship from senior engineers working at the frontier of applied AIImmediate ownership, you will ship real things fastA front-row seat to what AI-native enterprise infrastructure actually looks like in practiceOpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Operations in Boston, New York, London, and Hong Kong.