Account Manager

We are able to accept candidates in CT or NC.ZenSource is seeking an Account Manager to retain, build, and strengthen client relationships for our SaaS platforms across healthcare, education, financial services and other B2B industries. You serve as the primary point of contact for clients, proactively identifying their needs, coordinating the right internal resources and Subject Matter Experts (SMEs) to resolve issues, and drive adoption of new features and enhancements through targeted upsell opportunities. A core responsibility is owning and enhancing our pre-sale content library with the latest case studies and other sales materials, as well as being the owner of the website and social media updates.The ideal candidate excels in B2B client-facing support, inside sales with a basic level of content creation capabilities. This is a ground floor opportunity with high-growth potential.MeasuresClient retention & satisfaction scoreUpsell revenueWebsite and social media channel trafficWebsite leadsReports to: Client Solutions ManagerResponsibilitiesServe as the primary point of contact for client issues, triaging and routing requests to the appropriate subject matter experts across product, billing, training, and support to ensure timely resolutionProactively identify client pain points and opportunities for growth; lead product demos and recommend enhancements, training services, and upsell opportunitiesDrive consistent follow-through by tracking open issues, ensuring resolution, and confirming client satisfactionOwn and manage the Product Asset Library, maintaining current materials and partnering with SMEs to develop new assets (e.g., one-pagers, case studies, social content)Support the Director of Marketing in executing campaigns and related initiativesPartner with Sales and internal SMEs during the pre-sales cycle to support lead progression, demos, and solution positioningOwn and maintain the company website, ensuring content is up to date and leveraging analytics to provide insights and recommendationsManage social media channels such as LinkedIn, including content creation, publishing, and performance trackingQualificationsWhat it takes to succeed in this role1–3 years of experience in a client-facing role (account management, inside sales, or customer success), preferably in a B2B SaaS or digital services environmentStrong presentation skills with experience leading demos or client-facing discussionsHighly organized with strong project management and follow-throughVery friendly, welcoming and professional demeanorExperience with writing and creating presales contentExperience as a web site content author making up datesSmart, high potential person wanting to learn and growThe PerksThe best co-workers you’ll ever findUnlimited PTOMedical, Dental, Vision, 401k plus matchAnnual performance bonus eligibilityOngoing training opportunitiesPlanned outings and team events (remote workers included!)Physical Demands And Work EnvironmentProlonged periods of sitting at a desk and working on a computer.Occasional standing, walking, or lifting of office supplies (up to 10–20 lbs.)Frequent communication via phone, email, and video conferencing.Work is performed in a temperature-controlled office environment with standard lighting and noise levels.Position may require occasional travel to client siteCompensationWe offer a competitive salary based on experience and qualifications. The compensation range for this position is $50,000-70,000 annually, with potential for performance-based bonuses, 401k with employer match, and medical benefits.EEO & Accessibility StatementPrimacy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact ADArequests@digitalunited360.com.