Technical Service Specialist - Laboratory Equipment

Location: Alexandria, VA (Washington, DC Metropolitan Area)Industry: Laboratory & Diagnostic InstrumentationAbout UsIUL Inc is the newly established U.S. branch of IUL SA, a globally recognized manufacturer of laboratory and diagnostic instrumentation in Barcelona, Spain. With over 38 years of global expertise and a strong reputation for innovation, IUL has earned the trust of microbiology and diagnostics laboratories worldwide.At IUL Inc, we are laying the foundation for our growth in the United States. Our new office in Alexandria, VA, is a flexible and collaborative space designed to scale with our team and our goals in the U.S. market.The OpportunityWe’re looking for a Technical Service Specialist who is hands-on, technically driven, and motivated to help build service operations from the ground up. In this role, you'll provide remote and on-site technical service support, helping customers diagnose, troubleshoot, maintain, and repair our instruments.This is a full-time, primarily onsite role based in Alexandria, VA, with occasional regional travel.Paid Training in Spain: To prepare you for success, you’ll participate in a fully paid, three-week training program at our European headquarters in Barcelona, Spain. All travel and accommodations are covered.  Key Qualifications●     Technical background in engineering, electronics, mechatronics, or a related field.●     Hands-on experience with laboratory or diagnostic instruments.●     Strong troubleshooting, diagnostic, and problem-solving skills.●     Ability to work independently and take initiative.●     Highly organized, self-motivated, and capable of managing service responsibilities.●     Willingness to travel regionally as needed.What You’ll Do●     Provide on-site and remote technical support to customers across the U.S.●     Diagnose, troubleshoot, repair, and resolve mechanical, electronic, and software-related technical issues efficiently and accurately.●     Perform preventive maintenance, calibrations, and repair activities to ensure instrument reliability and performance.●     Collaborate closely with our global technical service teams to align on support strategies.●     Train customers on proper operation, maintenance, and troubleshooting of IUL instruments.●     Build strong, trust-based relationships to ensure customer satisfaction.●     Maintain detailed records of service activities and ensure compliance with company standards.●     Provide feedback to internal and global teams to support continuous product and service improvements.Compensation & Benefits●    Competitive compensation package based on experience and qualifications.●     $400 monthly health insurance stipend, giving you flexibility to select the coverage that fits your needs.●     15 days of PTO per year, plus paid U.S. federal holidays.●     Fully paid three-week training program in Barcelona, Spain.●     Opportunity to grow with a new U.S. venture backed by an established global brand.●     Flexible, collaborative work environment in a modern coworking space in Alexandria.●     Career development potential as a founding team member shaping U.S. operations.  Why Join IUL Inc?●     Be a founding team member helping shape our U.S. operations from day one.●     Combine the energy of a startup with the strength of a global company.●     Gain hands-on experience with advanced laboratory instrumentation.●     Receive strong technical training and ongoing support from our European HQ.●     Join a company that values innovation, quality, and professional growth.How to ApplyIf this sounds like the kind of role where you’ll thrive, we’d love to hear from you. Please send your resume and a brief cover letter to info@iul-instruments.us, using the subject line: Technical Service Specialist – [Your Name]Equal Employment OpportunityIUL Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable law. We also provide reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please contact info@iul-instruments.us