Parts Customer Service (Myerstown)

Job TitleDefinition of a Hero in this positionCore Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.Customer Advocate: Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions.Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.Humility and Positive Communication: Teachable, values others' ideas, avoids gossip, and always communicates respectfully.Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.ResponsibilitiesBegin each workday on time with a positive attitude, ready to provide excellent service and effective solutions.Consistently provide a high-quality experience to every customer.Coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy.Assist customers and internal departments with parts inquiries and ensure quick, accurate responses.Provide recommendations and solutions to customers regarding parts selection, substitutions, or special orders.Achieve sales targets by promoting parts and related products to service customers.QualificationsPhysical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.Mathematical Skills: Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup.Computer Skills: Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools.Tools: Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc.Mechanical Skills: Possess a working knowledge of engine and hydraulic theory.Attention to Detail: Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently.Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.Collaboration and Teamwork: Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience.Communication Skills: Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation.Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.BenefitsEight Paid Holidays per year.Paid vacation policy.Health, vision, and dental insurance with employee contribution.Company contribution toward supplemental insurancesRetirement Savings Plan - Safe Harbor 401k with company match.Paid phone plan.Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.