General Manager | Hawaii Convention Center F&B

Role OverviewThe General Manager is responsible for the effective and profitable oversight of all day-to-day food and beverage operations, including concessions, catering, and premium services. The General Manager serves as the property’s primary strategic business leader, overseeing all aspects of hospitality and operations, including guest experience, event innovation, financial performance, sales, and revenue generation.ResponsibilitiesUphold and enforce Legends Global standards of quality, service, and performance.Continuously enhance and innovate guest experience for F&B offerings, service delivery, technology, and communications while balancing creativity with operational feasibility.Serve as the primary point of contact for all client and ownership communications related to food and beverage services, ensuring alignment with organizational objectives.Foster strong, collaborative relationships with clients, ownership, business partners, leagues, and key stakeholders.Lead, develop, and inspire a cohesive management team, ensuring all department leaders meet their role expectations and goals.Develop and execute annual operating and capital budgets supporting a fiscally sound operation, including labor forecasting, product mix, pricing strategy, and cost controls.Oversee the operational budget and monthly P&L performance; ensure accurate, timely financial reporting, forecasting, and variance analysis.Review and submit required financial reports, monthly projections, and inventory reconciliations.Ensure accurate timekeeping, scheduling, and labor management for team members.Maintain accountability for inventory controls, accounts payable, and accounts receivable across all departments.Lead weekly food and beverage operations meetings with executive leadership and key stakeholders to review performance, initiatives, and upcoming events.Oversee procurement and vendor management, working closely with distributors and suppliers to secure products, services, and equipment necessary to execute events.Manage relationships with subcontractors, concessionaires, and nonprofit partners to ensure contractual compliance and service excellence.Ensure full compliance with federal, state, and local regulations, including alcohol service, food safety, OSHA, payroll, employment, EEO, and Legends Global policies.Establish and maintain safety, sanitation, and quality assurance programs, partnering with local health departments and alcohol beverage control authorities.Oversee maintenance, repair, and lifecycle management of all operational assets (foodservice equipment, POS systems, uniforms).Maintain and refresh core food and beverage programs annually to reflect fan preferences, seasonal trends, and club identity.Participate in event production and stadium operations meetings, ensuring timely communication of critical information to management.Ensure all food service equipment is maintained in proper working condition.Execute all contractual obligations in accordance with client and Legends Global agreements.Perform additional related duties and responsibilities as required to support stadium operations and organizational objectives.Execute supervisory responsibilities: interview, hire, train employees; plan, assign, and direct work; appraise performance; reward and discipline staff; address complaints and resolve problems.QualificationsBachelor’s degree with a minimum of 10 years’ management experience in the contract foodservice industry, preferably at a sports and entertainment venue.Experience in high-volume foodservice operations, preferably concessions or premium services for a sports/entertainment venue, and experience overseeing alcohol sales.Excellent written and verbal communication skills, with the ability to multitask and prioritize in a deadline-oriented environment.Previous P&L accountability and/or contract-managed service experience preferred.Proficiency in Microsoft Word, Excel, PowerPoint, and POS systems.Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.Flexibility to work extended hours, including late nights, weekends, and holidays.Highly organized, self‑motivated individual who can work independently to achieve results.Strong leadership skills with excellent oral and written communication capabilities.Capability to perform some physical exertion required for the role.CompensationCompetitive salary range of $140,000 – $157,000, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.Working ConditionsLocation: On site at Hawaii Convention Center.Physical DemandsThe role requires a physical capacity to perform duties consistent with a high volume sports and entertainment food service environment. Reasonable accommodations can be made for individuals with disabilities.Equal Employment OpportunityLegends Global is an Equal Opportunity/Affirmative Action employer and a VEVRAA Federal Contractor that encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. #J-18808-Ljbffr