Information Technology Specialist Level Two

Information Technology Specialist – Level TwoWe are seeking an experienced Information Technology Specialist Level Two to provide Tier 2 technical support for end-user systems, applications, hardware, and network connectivity in a secure Federal environment.Responsibilities:Provide Tier 2 desk-side and remote IT support.Troubleshoot Windows OS, Active Directory, AVD, SCCM, BitLocker, and Intune issues.Perform software installation, hardware troubleshooting, imaging, patching, and user accounts, permissions, and Group Policy in Microsoft 365 and Active Directory.Troubleshoot laptops, desktops, peripherals, thin clients, and network connectivity.Document incidents, resolutions, and activities in ServiceNow.Maintain IT asset inventory and assist with procurement tracking.Escalate complex issues to Tier 3 and infrastructure teams.Ensure compliance with Federal/DoD IT security policies.Handle sensitive/classified information :Associate's degree in IT, Computer Science, or related field and/or 3+ years of IT support experience.Government/Federal IT support experience preferred.Strong experience with:Windows 10/11Active DirectorySCCMMicrosoft IntuneMicrosoft 365ServiceNowSharePointExperience supporting hardware, peripherals, and network connectivity.Active Secret Clearance required to start.CompTIA Security+ and/or Microsoft Endpoint Administrator certification preferred.