Desktop Support Analyst

We have an opportunity for a talented Desktop Support Analyst to join our team at Daviess Hospital in Washington, IN. In this exciting role, you will be handling complex end-user support issues and providing support to Hospital clinicians, team members, and restoring services to the end-users. The successful candidate should be able to explain intricate technical information to non-technical users and possess an understanding of Incident, Problem, and Change Management processes. Schedule flexibility is a must as a hospital is a 24x7 operation. Average work week is 45-50 hours per week and about 1 week per month as an on-call resource. The role requires a professional committed to success who has excellent client-facing skills and can identify a path for enabling best practices for the enhancement of the Desktop Support team. EXPECTATIONS Interface regularly and effectively with ticket submitters as well as regular rounding with hospital departments - Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals Troubleshoot end-user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to connectivity/network related issues Facilitate user account management by handling onboarding, change, and departure processes Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc. Some Specifics Include:Support for third party applications Troubleshooting and working alongside vendors with new equipment/software/application implementation. Automatic SFTP file uploads, creating batch files, PGP and GPG file encryption Documentation for any new application/software or changes being made Printer troubleshooting Providing quotes and creating purchase orders for requested equipment Software’s utilized in the hospital environment:Microsoft systems infrastructure – servers and desktops Citrix remote user access and virtual desktops Watch Directory FTP Software Dragon Medical One transcription software Rocky Mountain Tumor Registry Allscripts Paragon Acute Clinical Software Allscripts PRO/Practice Manager Software Kronos Timekeeping software (moving to ADP) Netsmart Hospice EMR InterQual evidence-based clinical decision support software Quick Charge – POS system support software BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS Proof of COVID-19 vaccination. Excellent written/verbal communication and organizational skills Ability to work independently with minimal oversight Be able to prioritize workload and perform in a fast-paced and challenging environment 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and Microsoft Office Suite, Web Browsers, etc. Comprehensive knowledge of Microsoft Windows 10 Solid understanding of Active Directory Ability to support Microsoft Exchange Basic networking understanding (small and home office networks, VPN, etc.) Ability to recognize, evaluate, and resolve problems effectively Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction Participating in team discussions and planning via Microsoft Teams on your desktop and cell phone #LI-ALL Travel Requirements: May require local travel May require other travel for business needs Working Arrangements: Will require after hours on call support Work is performed in a standard hospital environment with minimal exposure to health or safety hazards Job Type: Full-time Pay: $35,006.65 - $58,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to commute/relocate: Washington, IN 47501: Reliably commute or planning to relocate before starting work (Required) Experience: Customer support: 1 year (Preferred) iOS: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: In person