Front Office Specialist

Welcome to Mindfully, where diversity, inclusion, and equity are the cornerstone of our business. As a minority woman-owned company, we are committed to fostering an environment where everyone feels valued, respected, and empowered. At Mindfully, our mission is to promote and provide comprehensive, convenient access to quality mental health care that is affordable, progressive, and personalized. We are seeking an individual passionate about providing outstanding service for those seeking mental health support. This position plays a key role in supporting our clinicians, our full continuum of services, and clients. This individual is committed to executing with excellence and is a positive contributor to the administrative team culture whose values are cooperative, friendly, empathetic and fosters growth. Hours: Monday through Friday, Shifts include 8am-4:30pm, 8:30am-5pm, 9:00am–5:30pm. Pay rate: $15-$17 per hour Location: Mindfully Fairfield. 1251 Nilles Rd., Suite 4/5, Fairfield, OH 45014. Benefits: Health, vision, and dental insurance Paid time off Paid holidays plus floating holiday HSA with employer match Dependent care FSA Employer-paid Life and AD&D insurance Employer-paid short-term and long-term disability WellWorks wellness program Employee assistance program 401k with employer match Working Advantage perks program Responsibilities: Answers the telephone promptly and courteously, provides accurate information and documentation, and follows up on client or provider issues in a timely and accurate manner. Answer multiline phones. Support patients and providers in the office and on the phone. Perform intakes for clients. Handle client cancelations and reschedules. Follows system and office policies and procedures with special attention to attendance and punctuality, confidentiality, dress code, and safety. Work with different computer systems, including EMR and respond to emails. Assisting with other office responsibilities and duties as assigned. Applicant must have exceptional one on one customer service skills in order to greet clients who enter our space with compassion and empathy, answer questions from clients and providers, interact with other staff members. This position would sit at our front window and be the “face” of our office. Requirements: Exceptional customer service experience – in person, phone, email. Healthcare and Intake experience strongly preferred. Ability to easily work within and navigate multiple systems simultaneously. Track record of excellent people skills. Ability to deal with difficult situations. Able to problem solve. Ability to work in a busy office that requires cross collaboration and rapport with providers and colleagues. Be open to cross training for other duties within the office. Positive builder of culture Assure Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. Assure Health makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.