Level 2 Network Engineer
About the job Level 2 Network Engineer Level 2 Network Engineer Technician (Onsite) Stamford, CTLocation: Stamford, CT (Onsite)Job Type: Full-TimeAbout UsJoin Netsurit at the forefront of AI transformation, where technology meets ambition. Were a dynamic, fast-growing Managed Service Provider (MSP) based in Stamford, CT, delivering cutting-edge IT solutions with a security-first mindset. Our mission? To empower businesses with reliable technology and exceptional service while shaping the future of AI-powered innovation.Help us design, implement, and scale intelligent solutions that automate processes, uncover insights, and accelerate growth. You'll leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.As we continue to grow, were looking for a skilled and motivated Level 2 Network Engineer Technician to join our team.Position SummaryAs a Level 2 Network Engineer, you'll provide remote and onsite support to our clients in the Stamford, CT area. You'll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity, customer service, and AI innovation.Key ResponsibilitiesProvide Level 2 support for desktops, laptops, printers, mobile devices, and networking issuesManage and troubleshoot Microsoft Office 365 environments (Exchange, Teams, SharePoint)Support and maintain Active Directory, DNS, and Group PolicyPerform onsite visits for installations, troubleshooting, and project workDocument work thoroughly in ticketing and knowledge base systemsEscalate unresolved issues to higher-level engineers when appropriateMaintain a strong focus on cybersecurity best practices across all client environmentsStay up to date with new technologies and participate in ongoing training and certificationsCollaborate on AI-driven solutions that enhance client operations and deliver measurable business outcomesQualifications:2+ years of experience in a help desk or technical support role, preferably with an MSPProficient in Microsoft Office 365 administration and supportStrong knowledge of Active Directory and DNSFamiliarity with remote monitoring and management (RMM) tools and ticketing systemsExcellent communication and customer service skillsSelf-motivated, detail-oriented, and able to manage multiple prioritiesMust have a valid drivers license, reliable transportation, and be located within commuting distance of Stamford, CTStrong understanding of cybersecurity principles and a commitment to securing client environmentsPreferredRelevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 CertifiedExperience supporting Windows servers, firewalls, and backup solutionsExperience or interest in AI technologies (Microsoft Copilot, Azure AI, ML models)Why Join Us?Be part of a close-knit team that values your input and growthExposure to a broad range of technologies and industriesA hybrid work environment with flexibility and autonomyOngoing professional development and trainingCompetitive Compensation And BenefitsOpportunity to work on AI-powered innovation projectsArtificial Intelligence InnovationJoin Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.Please share your experience and knowledge in AI as part of your application wed love to see how you can help us drive whats next.Note to AgenciesPrincipals only. No recruiters, no agencies, no unsolicited services.