IT Concierge Technician II

***W-2 Candidates Only - No 1099 or C2C******100% Onsite in Casa Grande***Candidates need to be able to work a shift: 2:30PM-10:30PM+ 10 days of PTO***The IT Concierge Technician II’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required.Key ResponsibilitiesConduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase. Write technical specifications for purchase of end-user devices and related products. Able to support a variety of devices at our primary offices. Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels. Assess the need for and implement performance upgrades to end-user devices based on software technical specifications. Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment. Where required, administer and resolve issues with associated end-user workstation networking software products. Receive and respond to IT Concierge tickets, email, or chat regarding equipment incidents. Maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed. If necessary, liaise with third-party support and equipment vendors. Position Requirements Formal Education & CertificationCollege diploma or university degree in the field of computer science and/or 5years equivalent work experience. Knowledge & ExperienceExpert technical knowledge of hardware Expert technical knowledge of PC internal components Extensive hands-on hardware troubleshooting experience. Extensive equipment support experience Advanced technical knowledge of current protocols, operating systems, and standards, including […]. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides. Personal AttributesAbility to conduct research into PC issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding the organization’s goals and objectives. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and provide support regardless of the physical location of our users. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Work Conditions Sitting/standing for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals (up to 40lbs). The estimated pay range for this position is USD $27.00/Hr - USD $34.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.comPlease be advised of the following official Milestone Technologies recruitment policies:Official Communication ChannelsAll legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.No Recruitment FeesMilestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.