Engineering Lead – AI/Retail Platform (Java or Python) – Onsite San Ramon
Job Title: Senior Software Engineer / Engineering LeadLocation: San Ramon, CA – OnsiteDuration: Long Term ContractType: Backfill – UrgentRole OverviewWe are looking for an Engineering Lead to own and extend the AI-driven customer support platform. This role involves building backend services, integrating SaaS platforms, and leading technical initiatives. The client is flexible on Python vs Java – they need a strong engineering lead with retail domain experience and AI/analytics exposure.Must-Have SkillsEngineering Lead / Senior Engineer with 10–15+ years experienceRetail or e-commerce domain experience – mandatoryStrong backend: Java/Spring OR Python/FastAPICloud: AWS (Lambda, SQS, DynamoDB, Secrets Manager)AI/GenAI exposure – OpenAI, prompt engineering, embeddings, or similarIntegration experience: REST/GraphQL APIs, event-driven architectureOnsite in San Ramon, CA – must be local or willing to commuteNice-to-Have SkillsReact / TypeScriptNew Relic NRQLExperience with Gladly, Shopify, Zoho, or Sierra AISAML2 / auth middlewareK6 load testingResponsibilitiesBuild AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and embeddingsDevelop event-driven serverless backend on AWS Lambda + SQSIntegrate with Gladly, Sierra AI, Shopify, Zoho CRM, and SimpleSatBuild analytics dashboards using React/TypeScript and New Relic NRQLDevelop and maintain Gladly configurations and agent toolsConfigure and test AI agents for customer interactionsCandidate Profile (Benchmark)Client has already approved a similar profile – candidate rejected due to another offer. We need a replacement with similar caliber:Retail domain – Walmart, Target, Amazon, Nike, etc.Leadership + hands-on – not pure managerAI/GenAI experience – strategy or implementationBackend strong – Java or PythonBay Area localThanks,_______________________________________Aditya Jain | New York Technology Partners120 Wood Avenue S | Suite 504 | Iselin NJ 08830Email: aditya.jain@nytpcorp.com Direct: 201-975-0212 EXT: 482LinkedIn | www.nytp.com