Customer Success Manager (remote/hybrid – Spain or Germany)

Gilytics(www.gilytics.com ) is transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks. We've earned international recognition and continue pushing the limits to deliver unmatched value to our clients. Our goal? To be thestandardfor automated infrastructure design and make planning more transparent, digital, and accessible. We're looking for aCustomer Success Manager(Spain or Germany) to join our growing international team. If you're passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want you! ResponsibilitiesUnderstand our role in the industryShape the Next Generation of Infrastructure : Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change. Become a Visionary Connector : Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning. Create a Dynamic Customer Partnership : Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision. Serve our customersAccelerate Customer Onboarding : plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience. Foster Product Adoption Through Expert Training : conduct regular training sessions and provide updates on new product features to our customers. Lead Problem-Solving Workshops : organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges. Build a Dynamic Customer Community : Design and execute engaging customer events, fostering collaboration and knowledge exchange. Architect Future-Proof Solutions : Identify customer pain points and design seamless product integrations that drive efficiency and innovation. Be the Customer's Strategic Partner : identify customers' needs and create a vision of how our product integrates into processes and existing IT landscapes. Translate Vision into Reality : Advocate for customers and resolve customer issues with the help of Gilytics product development team. Connect the Innovation Dots : Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle. Ignite Continuous Engagement : keep clients engaged and regularly using Gilytics products. Be a strong member of the teamChampion Customer Priorities : Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions. Drive Strategic Revenue Expansion:Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value. Be the customer support champion: Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience. Pioneer Customer Success Metrics:Define and measure key performance indicators, shaping the future of customer engagement at Gilytics. Empower Sales & Marketing with Product Expertise:Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner. Team Building : Travel to meet with the team in our office in Valencia. QualificationsEducation & Technical BackgroundMaster's degree inGeoinformatics, Environmental/Civil or Electrical Engineering, Physics , or a related technical field. Alternatively, abusiness degreecombined with strong technical acumen and understanding of spatial or energy systems. Solid understanding ofenergy network planning, spatial and environmental assessment , andGIS-based modellingfor infrastructure design. Professional Experience4+ yearsof professional experience inB2B customer relationship management ,customer success , orproduct management , ideally withinSaaS ,GIS ,utilities , orenergy sectors . Proven ability to manageinternational enterprise clients , ensuring high satisfaction, adoption, and retention. Experience inproject management, requirements analysis, and conceptual system design , translating complex technical needs into actionable solutions. Skilled indata analysis and reporting , generating insights from customer usage and performance metrics. Stronganalytical mindset , attention to detail, anddata-driven decision-making . Excellentcommunication and stakeholder-management skills , able to interact effectively with technical and non-technical audiences. Highlyorganizedwith the ability toprioritizeacross multiple projects and deadlines. Familiarity withAgile/SCRUMmethodologies and collaborative digital workflows (e.g., Jira, Confluence, etc.). Demonstratedproactive approach : anticipate challenges, propose strategic initiatives, and drive continuous improvement. Mindset & Cultural FitThrive indiverse, cross-culturalenvironments, bringing aglobal perspectiveto customer engagement. Curious and self-driven learner , eager to master new technologies and understand the evolving energy sector. Collaborative, empathetic, and customer-focused personality with a passion for solving complex challenges. LanguagesFluent English(spoken and written). Professional proficiency in Spanish, German or French are highly valued. What we offerPioneer the Future of Energy:Directly impact the global energy transition, shaping the future with disruptive technology. Accelerate Your Career by Changing the Energy World:Join a fast-paced, impact-driven tech startup, and grow alongside a highly motivated team. Work Where You Thrive:Choose the flexibility of remote work within Germany or join our vibrant team on-site. Experience True Work-Life Agility and a Culture of Innovation : Enjoy flexible working hours and a dynamic, friendly, and agile culture. Your Ideas Matter:Enjoy a high level of autonomy and a direct influence on key decisions. Corporate laptop and smartphone are provided. Residence inSpain or Germany(WE DO NOT SPONSOR VISA) Job FeaturesJob Category Account Executive, Business dev/Sales, GIS data#J-18808-Ljbffr