Dispatch Manager

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.Schedule: Monday-Friday, 8:00am-5:00pmCompensation: $68,000-$75,000/yearEssential DutiesLead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.Ensure team members have the proper resources, training and tools to execute their job.Address escalated question and resolve complex issues as they arise in a timely manner.Coach the team for improved productivity.Setting clear expectations.Assist with preparing and dispatching orders to the carrier.Utilization of KPI’s to drive results for the business.Communicate with customers in a timely and effective manner via phone and email.Personal responsibility to manage change.QualificationsThis position requires a High School Diploma or equivalent.Must have at least five years of experience in customer service.Previous supervisory experience is preferred.Previous logistics experience preferred.SkillsProficient in Microsoft Office programs and other general office equipment.Working knowledge of Zendesk is preferred.Excellent communication skills, both verbally and in writingAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.Ability to proactively research and resolve problems.Strong leadership skillsAbility to prioritize and organize effectively.Critical thinking with exceptional attention to detail.Ability to build strong client relationships and deliver exceptional customer service.Strong negotiation skills.Knowledge of the vehicle logistics industry preferred.At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.Medical, Dental, and VisionVoluntary Life/Disability, Accident, Critical Illness, and Hospital IndemnityCompany Paid Basic Life and Long-Term DisabilityCompany Paid Time Off (PTO)7 Company-Paid Holidays plus 1 Floating Holiday401(k) with company matchTuition Reimbursement, Financial wellness resources, Retirement planning, and legal servicesEmployee discount programsComplimentary Grubhub+ membershipCasual dress code