Customer Care Consultant ($75k+ | Systems, Training & Mentorship Provided)
We are hiring an Insurance Customer Care Consultant to support individuals and families who have already requested information about insurance solutions. This is a remote, client-facing role focused on guiding clients through simple protection options using a structured, compliant process. You’ll work with inbound requests and conduct virtual consultations via phone or Zoom. This position is commission-based and requires state insurance licensing.
What You’ll Do:
- Connect with inbound client requests who have asked for insurance information
- Conduct virtual consultations by phone or ZoomAsk clear questions to understand client needs
- Present appropriate insurance options based on those needs
- Assist clients through the application process
- Follow company systems for scheduling, documentation, and follow-upParticipate in required training and team meetings
- Work Schedule
- Fully remote
- Flexible scheduling based on client availability
- Evening or weekend availability may be required
CompensationThis is a performance-based, commission-only role. Earnings vary based on individual effort, activity, and results.
Requirements:
- Must be authorized to work in the United States
- Ability to pass a background check
- Reliable phone, computer, and internet connection
- Comfortable communicating by phone and video
- Ability to follow structured systems and processes
- Licensing Requirement
- An active Life Insurance License is required for this role.
- Candidates without a license must be willing to obtain one prior to client appointments.
- Guidance and resources are available for qualified applicants.
Preferred (Not Required):
Experience in customer service, sales, or client-facing roles Comfort working independently in a remote environment