Wealth Management Business Analyst

Job ResponsibilitiesPrepare and analyze department metrics and reporting to measure success and identify opportunities for improvementCollaborate with applicable software stakeholders to identify needs and design efficient, effective solutions to improve the client experienceMaintain thorough understanding of internal trust operations business processes, internal and external customer needs, external competitive landscape, and industry technology trendsDevelop and maintain operating procedures, internal user documentation, and internal user training and provide training and ongoing support to external end-usersFulfill the role of business line coordinator for projects such as software releases, monitoring system upgrades and coordinating UAT testingProvide support to ensure data is reconciled and issues resolved timelyDevelop and maintain report templatesOversee trust operations vendor relations and liaise with Park systems team to coordinate and resolve issuesMaintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasksDeliver a consistent, high level of service within our Serving More standardsOther duties as assignedCOMPETENCIESInterpersonal/Customer Service SkillsWritten and Verbal CommunicationAbility to understand and follow directionsAdaptable to changeBasic Computer SkillsLeadership/Management SkillsAbility to influence othersAbility to build collaborative relationshipsAbility to develop or mentor othersAbility to work as part of a teamOrganizational Skills/Detail OrientedAnalytical ThinkingAble to Multi-Task or Juggle PrioritiesProblem/Situation AnalysisTechnical ExpertiseStrategic Planning and Decision MakingCreativityEducation And Experience2- 4 Years of Banking and/or Trust experience requiredAt a minimum, employees must obtain a HS Diploma or GED.4 Year / Bachelors Degree - Business analytics, finance, accounting or related field OR Combination of prior experience in business analytics, trust, accounting, or banking is preferredRequired License/CertificationPreferred License/Certification:Travel RequirementsNo travel is expected.Physical RequirementsThis position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.