L2 Network Engineer – NOC

OverviewProdapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.ResponsibilitiesKey Responsibilities:To manage WAN, and LAN network connectivity across multiple sites.Strong troubleshooting experience and in-depth knowledge on all Routing protocols. - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static.Respond to and resolve network tickets/ incidents and service requests.Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).Implement and maintain network security policies, including firewall rules and access controls.Collaborate with vendors and ISPs for link issues, outages, and escalations.Document network diagrams, configurations, and standard operating procedures.Support planned network changes and participate in network implementation or migration projects.Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.Follow ITIL processes for incident, change, and problem management.RequirementsPrimary Skills:DNS consolidation, performance and resolution healthEnd-to-end latency monitoring and analysisConnectivity (intra- and inter-data center reachability)Packet loss detection and trendingRoute health and path stability (including BGP/underlay/overlay visibility)Required Skills and Qualifications:Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.8-10 years of experience in Telecom Data or enterprise-level network support.Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).Understanding of wireless networking (Cisco, etc.).Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.Experience working in ticketing system such as ServiceNow will be preferable.Preferred Qualifications (Good to Have):Industry certifications such as CCNA, CCNP, CCIE, JNCIA, PCNSE, or equivalent.Knowledge of SD-WAN, MPLS, or hybrid networking models.Familiarity with NAC solutions like Cisco ISE.Experience with cloud networking (AWS, Azure, or GCP).Soft Skills:Excellent problem-solving and analytical skills.Strong communication and documentation abilities.Ability to work independently and as part of a global team.Willingness to learn and adapt to new technologies.