Field Application Engineer

About Cooler Master We at Cooler Master always strive to deliver the best to our customers and communities. Cooler Master has been a reliable and trustworthy partner to tier-1 leaders across industries for more than three decades.Cooler Master is to bring out enjoyment and satisfaction in people through INNOVATION, AGILITY, and PROFESSION. We are proud of the “Cooler Master Spirit” – by treating each other with compassion and care; we value teamwork with respect and appreciation. We improve system and process with focus and discipline; we resolve problems with creativity and Innovation, and we close deals with accountability and Integrity.Cooler Master customizes its solutions and services according to each client's individual needs in order to ensure customer satisfaction and to build long-term partnerships.A career at Cooler Master provides meaningful opportunities to develop professionally; we are a diverse network of people driven by our shared ambition to shape a better future.If you are a bright and high-energy professional, you will feel right at home. Because we look for and recognize individuals who can thrive in a forward-moving environment, and who can infuse our atmosphere with their own commitment to personal and corporate success. We are committed to creating unique and rewarding experiences for both customers and employees. Everyone has common goals and aspires to be their best.Here, we have the ability to learn and grow at the speed of technology Now is the time to define your future, and make it yours too.Summary We are looking for someone who provide technical support to customer and configure services Seeks a talent to join our growing team!Role & Responsibilities:Provide technical support and expertise to customers during the pre-sales and post-sales phases.Collaborate with the sales team to understand customer requirements and provide technical solutions tailored to their needs.Conduct product demonstrations, installations, and training sessions for customers, ensuring effective product implementation and usageTroubleshoot technical issues, address customer inquiries, and provide timely resolution to ensure customer satisfaction.Act as a liaison between customers and internal engineering teams, communicating customer feedback, requirements, and improvement suggestions.Stay updated on industry trends, product knowledge, and competitor offerings to provide accurate and up-to-date technical guidance to customers.Collaborate with the sales team to understand customer requirements and provide technical solutions tailored to their needsQualifications:Bilingual in English/ Mandarin in a plusBS. or Undergraduate degree in Mechanical / Thermal Engineering, or related field.Strong understanding of thermal solutions, including cooling systems, heat sinks, and related technologies.Proficiency in conducting product evaluations, testing, and analysis to provide technical recommendations and optimize product performance.Knowledge of electronic components, circuit design, and electrical systems to effectively integrate thermal solutions into customer applications.Familiarity with CAD software and thermal simulation tools to assist in product design and optimization.Understanding of industry standards, regulations, and best practices related to thermal management in various sectors.Ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders.Ability to travel and work in data center environmentsLocation: Based in Dallas, TX, with frequent travel to customer sites across the U.S. for onsite support, troubleshooting, and issue resolution.Personal Characteristics Collaborative mindset to work closely with cross-functional teams, including sales, engineering.etc .A proactive and resourceful nature to identify and resolve technical challenges efficientlyThe ability to thrive in a dynamic environment and quickly adapt to changing customer requirements and industry trend.Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the position. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties, and responsibilities may change at any time with or without notice. We are an E.E.O. employer.