Dispatch Manager - Fayetteville, NC

Full-Time | Fayetteville, NC (On-site)Base Salary: $85,000-$105,000 + Performance BonusTired of Running Calls Without Owning the Outcome?You already know dispatch is more than filling a board.It's the control center of the business.It's where revenue is won or lost.It's where customer experience either holds-or breaks.But too many companies treat dispatch like a support function instead of a performance driver.At Blanton's Air, Plumbing & Electric, dispatch is a leadership seat.You don't just move calls.You control capacity.You drive efficiency.You impact revenue every single day.Why High-Performing Managers Choose Blanton'sReal Pay for Real Ownership$85,000-$105,000 base salary + performance-based bonus tied to operational KPIs.Full BenefitsMedicalCompany-paid dentalVisionLife insurance (with family options)401(k) with company matchImmediate holiday eligibilityCareer Growth75+ years strong and scaling toward a $74M operation with 265 A-players.Leadership EnvironmentClear expectations. Real accountability. Authority to fix what's broken.Values That Mean SomethingAlways Do the Right ThingAlways GrowingCan DoBe KindDeliver WOWThe RoleThis role reports to the president of the company, and as the Dispatch Manager, you own the performance of the dispatch function across all departments.Your responsibility is simple: ensure the right technician is on the right call at the right time, every time-while maximizing efficiency, revenue, and customer experience.What You'll DoThis is a lead, manage, and hold accountable role.Lead, manage, and hold dispatch accountable to performance standardsOwn capacity utilization, scheduling efficiency, and call flow executionEnsure Right Tech, Right Call across all departmentsMonitor and drive daily revenue and operational targetsConduct daily dispatch audits, debriefs, and real-time adjustmentsEnsure all calls are updated, scheduled, and properly communicatedManage unscheduled jobs and end-of-day completion processesLead weekly 1-on-1s and L10 meetings to align prioritiesDrive Dispatch Pro-utilization and system effectivenessPartner with Field Operations to ensure execution in the fieldImprove workflows, processes, and system usage for efficiencyResolve escalations and eliminate breakdowns in communicationTrain and develop dispatchers into high performersHow You Win in This RoleRevenue targets met daily across all departmentsSold Hour Efficiency at or above 40%First Call Completion at or above 90%Productive Time at or above 80%Minimal to no customer calls asking for status updatesClean, efficient, and fully utilized schedule dailyWhat You BringMust-Haves2-3 years of proven leadership experience with measurable resultsStrong communication and accountability leadership skillsHigh-level problem-solving abilityAbility to lead in a fast-paced, real-time operational environmentNice-to-HavesExperience training or teachingServiceTitanPrior experience in a home services companyBackground in sales or customer service managementWhat It Feels Like to Work HereYou're not reacting to the day.You're running it.You control the board.You control the flow.You control the outcome.Your decisions impact revenue, efficiency, and customer experience in real time.You don't manage dispatch.You lead the operation behind it.Your Path Starts Here - And It Starts FastIf you're ready to own execution, drive performance, and lead one of the most critical functions in the business, apply now.Blanton's Air, Plumbing & ElectricDelivering WOW Since 1951Blanton's is an Equal Opportunity Employer.