Hotel General Manager

Job Description: General Manager We are looking for a high-energy, seasoned General Manager to lead our team and oversee the daily operations of our property. As the GM, you aren't just a "behind-the-desk" administrator; you are the heartbeat of the hotel. You will be responsible for balancing the "art" of guest satisfaction with the "science" of financial performance. The ideal candidate is a strategic leader who empowers their team, maintains impeccable standards, and treats every guest interaction as an opportunity to build brand loyalty. Key Responsibilities Operational Excellence: Oversee all departments (Front Office, Housekeeping, F&B, Maintenance) to ensure seamless day-to-day operations and adherence to brand standards. Financial Stewardship: Manage the annual budget, P&L statements, and CAPEX projects. You will drive RevPAR, monitor labor costs, and optimize profitability without compromising quality. Guest Experience: Act as the face of the hotel. You will monitor guest feedback (GSS/Net Promoter Scores) and implement strategies to constantly elevate the guest journey. Team Leadership: Recruit, train, and mentor a high-performing management team. You’ll foster a culture of accountability, inclusion, and professional growth. Strategic Planning: Work closely with Sales and Revenue Management to develop pricing strategies, market positioning, and local community partnerships. Compliance & Safety: Ensure the property remains in full compliance with health, safety, and licensing regulations, as well as corporate brand audits. Required Qualifications: Requirement Education Bachelor’s degree in Hospitality Management, Business Administration, or related field Experience of 5+ years of leadership experience. Financial Literacy Proven track record of managing multi-million dollar budgets and driving GOP. Tech Savvy Proficiency with Property Management Systems (e.g., Opera, FOSSE, ChoiceAdvantge, Synxis) and Google Workspace / Suite / Sheets / Docs, MS Office. Availability Ability to work a flexible schedule, including weekends and holidays, as the business dictates. The "X" Factors The "Owner's Mindset": You treat the hotel as if it were your own investment. Grace Under Pressure: You remain the calmest person in the room during high-occupancy periods or emergency situations. Community Connector: You enjoy networking with local businesses and tourism boards to keep the hotel top-of-mind. Why Join Us? We offer a competitive salary, performance-based bonuses and significant travel discounts across our global portfolio. More importantly, we offer a seat at the table where your ideas actually shape the future of the property. Pay: $49,000.00 - $59,000.00 per year Benefits: Employee discount Paid time off Paid training Professional development assistance Referral program Work Location: In person