IT Support Analyst/Lifecycle Refresh Specialist/Systems Engineer
Title: IT Support Analyst/Lifecycle Refresh Specialist/Systems Engineer
Location: DC, Maryland, Virginia Area (Hybrid)
Job Type: Full-Time
Primary Skills: SCCM, Active Directory, Imaging, Hardware Diagnostics.
Responsibilities:
- Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
- Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
- Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
- Experienced in the use of Active AD consoles and managing devices and categories
- Push security patches and policies utilizing tools.
- Work with the Tier-3/4 imaging team for image and re-image of the workstations.
- Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
- Proficient in utilizing tools such as SCCM, Bomger, and Service
Now.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site a few days a week.
Qualifications:
Bachelor’s degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance