Operations Manager

What we're looking forAs a Operations Manager II, you'll be responsible for providing a best-in-class experience to our eaters and our chefs.Your time will be spent running the daily operations of the entire New York market, as well as driving improvement measures, and operational strategy.You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency.Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth.Responsibilities 1. Operational OversightMonitor real-time operations to ensure adherence to SOPs.Address and resolve operational issues promptly to avoid operational disruptions.Ensure compliance with KPIs (Sealed Meals Per Hour, Labor, Food Safety Compliance)Act as the first escalation point for on-ground teams. Team CoordinationLabor Management / Scheduling of associates / ensuring they are briefed and aligned on daily objectives.Supervise and support team members during operational hours, and coordinate effective shift handovers Resource ManagementEnsure optimal staffing during peak and off-peak hours.Identify and report any resource gaps to senior management. Performance Monitoring & ReportingTrack and analyze performance metrics during shifts.Prepare end-of-shift reports summarizing activities, issues, and resolutions.Identify areas for operational improvement and propose solutions. CommunicationMaintain clear communication with cross-functional teams, including IT, Customer Support, and Quality Assurance.Relay updates and changes in processes to team members promptly.QualificationsBilingual (English & Spanish Fluency)Experience in cold storage (preferred), operations, logistics, or a similar role.Strong analytical and problem-solving skills.Excellent communication and leadership abilities.Bachelor’s degree in Business Administration, Operations, or a related field preferred.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Proficiency in relevant tools and software (e.g., operational dashboards, reporting tools).BenefitsHealth Insurance coverage401k PlanWe grow, you grow: Stock Options Plan granted on Day 1Eligible for a bi-annual performance bonus⛱ PTO policy and paid sick days️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbaticalFamily leave: 12 weeks fully paidCompassionate Leave: 3-5 days each time the need arisesA generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle‍ Personalized Spanish coachAwesome opportunity to join a company that is looking to change how we eat and how chefs work!About CookUnityCookUnity is the first Chef-Direct Subscription service—a chef-to-food lover marketplace connecting the country's most talented chefs with eaters (consumers). We’re changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity has almost 1000 employees and delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.Equal opportunity employerCookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.