Director, Information Technology Infrastructure

ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. For additional information on PRGX, please visit www.prgx.com. SUMMARY: The Director of IT Operations is responsible for overseeing the set-up, implementation, operation, orchestration, scaling, monitoring, and troubleshooting for mission critical systems and applications. This position leads the process of evolving the company’s technology stack, as well as implementing best practices to mature service transition and Production support operations. JOB DUTIES & RESPONSIBILITIES: Develops and maintains solutions which automate the configuration, deployment, scaling, monitoring, and support of the company’s core systems. Oversees deployments into our Production and staging environments, inclusive of both application and database engine changes. Leads and manages the implementation of automation, DevOps processes, protocols, and tools. Lead teams to identify IT Operational process gaps and then implement procedures and process improvements to address those gaps; owner of process flows for change, problem, and incident management. Ensures high availability and performance of mission critical applications. Reviews and approves technical documentation of tools and processes. Collaborates with other stakeholders and assists in multi-functional projects. Coaches, mentors, and matures Production support team; owns incident bridges and acts as primary accountable executive for resolution during service disruption events. Escalation contact and decision maker for incidents; responsible owner to guide teams during unexpected issues or incidents across service transition activities. Provides leadership, guides strategic and operational objectives, and ensures collaboration of cross functional technology and business teams. Leads source control, build, release, and configuration management. Troubleshoots platform and domain issues; matures process and KPI datasets for incident management. Leads pre- and post-production acceptance testing ensuring the highest possible quality of delivery. Leads, motivates, and mentors the global DevOps and DBA team as well as technical operations engineers. Ensures infrastructure architectures are scalable and can support the business needs by maintaining an understanding of business strategies and infrastructure capabilities. Follows IT security policies, standards, and procedures. Optimizes use of the platform infrastructure by performing needs analysis, procurement, support, installation, training, and problem resolution. Provides proactive, regular, and professional-level communication with stakeholders. WORK EXPERIENCE AND EDUCATION REQUIREMENTS: A bachelor’s degree in computer science, software engineering, or related field. 10 years’ experience as senior IT operations lead within a large-scale enterprise. ITIL certification preferred. Experience leading and mentoring a team of IT operations and database professionals. Experience managing complex source code repositories and delivery pipelines. Advanced understanding of database technology and administration; hands-on experience with analyzing root causes and issues. Familiarity with reporting vs. transactional databases, sharding, and spatial databases. Familiarity with SQL, Mongo, PostgreSQL, Cosmos, and Azure-native database solutions. Deep understanding and extensive experience with configuration management, CI/CD pipelines, and other DevOps tools. Experience with Kubernetes/Rancher, Trino, Elasticsearch, and GitHub preferred. Experience working in a fast-paced and highly collaborative global team. Strong project management skills with the ability to manage multiple projects simultaneously and deliver high quality results on time and on budget. Strong analytical and critical thinking skills. Strong written and verbal communication, interpersonal, and influencing skills. Change agent. Self-starter with sense of urgency and desire to make an impact. WORKING CONDITIONS AND EQUAL EMPLOYMENT Any physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the described job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. PRGX does not discriminate against employees or applicants for employment based upon race, color, national origin, genetic information, religious beliefs, gender, age, marital status, disability, veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.