Host/Hostess

As a Best of Hartford organization, a career at Duncaster in more than just a place to work. Here, you can fulfill your passion for helping others and become part of something meaningful that pays you back in inspiring, heartfelt ways you may have never experienced. Duncaster offers residents a plan for life with independent living, assisted living, memory care and skilled nursing services all on a beautiful campus-like setting. Our residents share a bond of mutual respect with our staff that builds memorable and lasting relationships. Overview Under the supervision of the Guest Service Manager, the Host/Hostess is responsible for properly greeting and seating all residents and guests; documentation of all manual and computerized mealtime transactions with residents and guests; and properly understanding menu items and specials well enough to answer diners’ questions. Essential Functions Documents all mealtime transactions with residents and guests, according to established policies and procedures. Greets and escorts guests with menus to tables, acknowledging who the Dining Room Server will be before departing table. Helps to park mobies and walkers if no one is waiting to be seated. Answers the phone at reservation desk and takes reservations and orders for meals to go. Makes copies of all Thistle/Way breakfast trays for the week. Works as a Dining Room Server in the dining room or for special events when needed including setting up the dining room. Maintains quality levels of service by staying on the floor and actively engaging guests and needs they may have. Reports all hazardous conditions or equipment and all accidents/incidents. Performs other duties as assigned. Education and Experience High school diploma or equivalent is required. Must be able to speak, read, and write the English language in an understandable manner. Computer literate and able to under Point-of-Sale Systems. Full understanding of dining room operational procedures and etiquette, residents’ rights, and departmental policies and procedures. Detail-oriented person and able to perform duties with great accuracy each day. Hours Full-time, 40 hours per week: 10:00am-2:30pm / 4:00pm-8:00pm Monday-Saturday, or 10:00am-2:00pm Sunday (Must be able to do a Saturday OR Sunday shift) Pay $19.00 per hour What are the benefits? Working in a Life Plan community will bring out the best in you. As a member of our team, you'll have the opportunity to pursue a truly rewarding career path, with multiple exciting benefits, including the following: 401(k) with match and profit sharing Medical, dental, and vision insurance available the 1st of the month after hire Flexible spending accounts Short-term and long-term disability Employee assistance program Paid time off Tuition reimbursement 10% tuition discount on all degree and certificate programs at Charter Oak Free Access to our Aquatic & Fitness Center & to our beautiful walking trails throughout our campus Discount employee lunches Duncaster Spotlight Employee Recognition Program Referral bonuses Free parking Shoes for Crews - discounted safety shoes for all staff Yearly performance increases plus additional bonus opportunities Employee Appreciation Events held throughout the year by our own “Funcaster” Committee