Administrator, Communications (Front Desk)

Administrator, Communications (Front Desk)Base Annual Compensation: $62,400 (depending on experience)Title: Administrator, Communications (Front Desk)Reports to: Senior Administrator, CommunicationsPrimary Function: Front Desk and Administrative SupportStatus: Full-Time, Non-ExemptLocation: Parkmerced, CA (On-Site)SummaryBrick and Timber (the "Company") is seeking an Administrator, Communications Front Desk for its residential multifamily portfolio in the San Francisco Bay Area. The Communications Front Desk Administrator will serve as the welcoming face at the resident services office at Parkmerced. This role combines front desk responsibilities with resident communications and administrative support to ensure a positive, responsive, and well-organized experience for tenants and guests.The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.At Brick + Timber, we think renters can experience San Francisco's old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.Primary ResponsibilitiesFront Desk Operations & Resident InteractionGreet residents, guests, vendors, and contractors with warmth and professionalismServe as the first point of contact for walk-ins and phone inquiries, addressing or routing requests appropriatelyAssist with service requests, amenity reservations, building info, and policy-related questionsMaintain the front desk and shared spaces in a tidy, organized, and welcoming mannerTrack and follow up on incoming issues to ensure thorough resolutionResident Communication & SupportRespond to tenant inquiries and concerns via Zendesk and Zendesk TalkProvide in-person support to residents at the Parkmerced office (1 Varela Avenue) when neededAssist with sending building notices, coordinating tenant reimbursements, and communicating about relocations, unit transfers, or organized tenant activitiesHelp prepare responses related to Rent Board matters, Small Claims cases, or other tenant-facing concernsTeam Support & CoordinationCollaborate with onsite staff and remote teams to ensure consistent and timely communicationUse approved Zendesk macros and templates to efficiently respond to common tenant requestsTrack and share positive tenant feedback to support team performance and moraleDocumentation & Process MaintenanceMaintain the accuracy of internal communication systems such as the Zendesk Knowledge Base, Monday.com boards, and SOPsFollow established Resident Communications Protocols and suggest improvements as neededSupport the development and maintenance of communication documentation and process toolsProject SupportProvide administrative support for communication-related projects, including service updates, system upgrades, and resident notificationsAssist with the coordination of rentable items including parking and storageHelp identify communication trends, gaps, or recurring issues to support workflow improvement and service enhancementsOffice and Admin SupportMonitor and help manage package deliveries, vendor check-ins, and amenity bookings as neededTrack office supply needs and requestsSupport internal coordination, including meeting scheduling and event supportMinimum Requirements and QualificationsHigh school diploma or equivalent required; Associate degree or higher preferred2+ years of experience in customer service, hospitality, or office administrationExcellent verbal and written communication skillsFriendly, professional demeanor with strong interpersonal and organizational abilitiesProficient with email, phones, and digital platforms (e.g., Yardi, Monday.com, Zendesk preferred)Ability to handle multiple tasks calmly and effectively in a fast-paced, resident-focused environmentKey Skills and CompetenciesExperience in a property management setting or the hospitality industry strongly preferredBilingual skills a plus (especially Spanish, Mandarin, or other languages common in the SF Bay Area)Familiarity with CRM and property management toolsPassion for hospitality, problem-solving, and helping people feel at homeBrick and Timber is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Brick and Timber is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.