Engineering Program Manager (EPM) Contact Center & eCommerce

Request ID: 69267-1 Title: Engineering Program Manager (EPM) – Contact Center & eCommerce Locations: Austin, TX 73301 (3x/ week onsite) Duration: 6 Months Rate Range: $53 - $56/Hour on W2 (All inclusive) Note: Applicants must be willing to work on w2 Job Description: 10 years of professional experience working within a product| project| or program management role. Broad experience working with Contact Center and or e-Commerce systems and technologies (ex. Payment's financing applications| order maintenance tools| workforce management applications| telephony chat systems and infrastructure). Proven ability to communicate effectively and influence at all levels of an organization. Experience working in a hands-on role| with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. Ability to understand and explain complex business processes| systems| and tools with a keen focus on upstream downstream impact Highly experienced working in a global organization| where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience. Experience with SAP (S4 HANA)| awareness of AI application within a contact center environment| knowledge of Genesys routing solutions| order to cash processes| etc. are differentiating and desirable skillsets. PMP or Certified Scrum Master. Experience supporting or leading programs that implement generative AI and or agentic capabilities within customer-facing or operational environments| including integration with existing enterprise systems and workflows Should be a technical and analytical problem solver| stitches between their work and the broader strategy| and demonstrates adaptability in their approach to solving problems. Prior Client experience in Retail eCom domain is preferred Essential Skills: PM Skills: Agile Way of Working & Project Management Experience Required: 8-10 Years Company Benefits & CultureInclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks