Engagement Agent

Job title: Engagement AgentJob Location: Plano, TX - OnsiteJob Type: FulltimeJob Description: Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers.Responsibilities: Manage Client Relationships and Communications.Resolve issues and escalate risksMonitor engagement performance and outcomesEnsure compliance with organizational standards and SLO benchmarks.