2126 General Manager Salaried

Job DescriptionThe General Manager is responsible for the day-to-day operation of 2nd & Charles stores as a Manager On Duty in conjunction with the management team to maximize sales and customer service. The General Manager also oversees the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.Roles and ResponsibilitiesMaximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelinesMaintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.Plans, organizes, and directs store activities with the assistance of other store management.Maintains category merchandising and cleanliness and ensures operational efficiency.Maintains used category cadencing and stock levels within the monthly budget.Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.Ensures efficient product flow within the store.Recruits and hires talent for the store team.Coaches, trains, and develops the Management staff.Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.Audits buyback throughout the day to ensure all policies and procedures are being followed.Creates the store schedule to provide adequate coverage for all aspects of the store.Enhance store's reputation by establishing and maintaining good community relations and partnerships.Drops off bank deposit and picks up change order as needed.Creates schedules and daily agendas to match store business needs.Performs other duties as assigned.*Duties may vary depending on store size or store volume.Scheduling RequirementsAll managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.All managers work 45 hours per week. (40 regular hours + 5 overtime hours)Core CompetenciesInterpersonal SkillsTeam Management and DevelopmentAction OrientationStrong verbal and written communication skillsQualifications and Education Requirements21 years of age or olderHigh school diploma or equivalent required, college degree in business-related field preferredPrevious management experienceStrong customer service skillsDemonstrated ability to act in a mature and conscientious mannerAbility to supervise a large number of associatesStrong decision-making, communication, and merchandising skillsSuccessful completion of all required background screeningsPhysical and Environmental RequirementsMust be able to stand and walk for extended periods of timeMust be able to use hands/arms to operate a keyboard and telephone for repetitive motion activitiesMust be able to lift or team lift objects up to 50 lbs., with or without assistanceMust be able to communicate using speech, sight, and sound with or without an assistive deviceMust be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job