B2B Customer Service Representative

Company DescriptionAR-EN Party Printers brings over 40 years of expertise in premium custom printing for celebrations, events, and branded experiences. Specializing in personalized party accessories such as napkins, cups, coasters, and matchbooks, AR-EN combines the scale of large production capabilities with the personalized service of a boutique studio. Serving event planners, hospitality groups, and corporate clients, we are dedicated to transforming creative visions into beautifully crafted products. Trusted nationwide, we take pride in delivering high-quality, on-brand products on time to enhance all types of celebrations.Role DescriptionThis full-time, on-site B2B Customer Service Representative role is located in Skokie, IL. The key responsibilities include managing customer inquiries and orders, ensuring excellent customer experiences, and addressing customer issues to maintain a high standard of satisfaction. You will serve as the primary point of contact for business clients, provide product information, resolve concerns, and ensure orders are accurately processed and delivered on time. The role requires effective communication and organizational skills to manage and support client relationships successfully.QualificationsStrong Customer Service and Customer Support skills to effectively address client inquiries and concernsAbility to ensure Customer Satisfaction and enhance Customer Experience through professional and responsive serviceProficiency in maintaining and improving client relationships with a customer-first mindsetExceptional communication and interpersonal skillsDetail-oriented with excellent organizational and problem-solving abilitiesPrior experience in B2B customer service is beneficialHigh school diploma or GED; additional education or certifications in customer service are a plus