Specialist, Hospitality & Resident Experience (Compliance)

Job Title: Apartment Compliance Specialist, Resident RelationsFLSA Status: Non-Exempt, HourlyLocation: New York, NYWorksite Status: OnsiteWe’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:As a Compliance Specialist on the Resident Relations team, you’ll interface with residents daily via phone and email, inspect occupied units for compliance with NYC requirements, and make sure that common areas of the building are up to the highest standards.As a member on our team, you should be:A passionate person who believes in helping others win.A patient empath who loves to listen and understand the problems of others.A problem solver who enjoys digging into the details to get the job done.An executor who is passionately committed to excellence and will relentlessly pursue the team’s goals.Authentic. Bring your best self to work, let’s do something amazing.Flexible knowing and expecting that things change and that’s what makes our business stronger.What you will do: Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.Follow up and track all HPD-related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs to get things done efficiently.Work as a team and manage your time effectively in the field.Report inspection findings during the workday using tracking software programs for accountability.Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.Respond and close assigned customer service cases, responding to resident questions and complaints.Willingness and empathy for residents in need.Use multiple technology platforms to effectively conduct job responsibilities.Provide professional interactions with residents, employees, trades people, and construction teams daily.What you should have: Basic Understanding (1-3 years) of property management or hospitality experience.Frequently requires at least 3-5 miles of walking per day on our 80-acre property.Strong communication and organizational skills.An analytical ability to collect and use information to solve complex problems. The discipline and willingness to do what needs to be done.A love for doing what others won’t and solving difficult problems.A desire to grow and take on ever increasing responsibility.Excellent problem-solving abilities and attention to detailStrong communication and interpersonal skillsAbility to adapt to new technologies and learn quickly in a fast-paced environmentDoing any, or all of that, in a multi-family environment would be good too.What we offer: We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.Hourly Rate: $23.50Exact compensation may vary based on skills, experience & location. Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).A few of the people you will work with: StephanieSiobhanJeffKaitlinTaccaraDiversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.