Data Analyst
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Role SummaryThe Data Analyst supports operational performance, forecasting, and reporting for the 287(g) Contact Center, ensuring leadership has accurate insights into call volumes, trends, and workforce needs.Key ResponsibilitiesAnalyze call volume, handle time, and performance data to identify trendsDevelop workload forecasts to support staffing and schedulingProduce dashboards and reports for ICE and internal leadershipSupport quality assurance analytics and compliance monitoringIdentify operational risks and improvement opportunitiesEnsure data accuracy and integrity across all reporting systems RequirementsMust be a United States CitizenBachelor's degree in data analytics, statistics, or related field2-4 years of analytical experience preferably in contact center or federal operationsProficiency with Excel, SQL, and BI toolsStrong quantitative and problem‐solving skillsAbility to obtain required clearances Preferred QualificationsExperience with workforce management analyticsFamiliarity with Client/ICE reporting requirementsExperience with forecasting models