Order Management Specialist

Order Management Specialist (Manufacturing / SAP)Location: Houston, TX 77064 Job Type: Full time Schedule: Mon-Frid Job Summary: The Order Management Specialist is responsible for managing and coordinating repair and service work orders within a manufacturing environment. This role ensures accurate order creation in SAP, supports production workflow, and provides timely updates to customers and internal teams to maintain efficient operations and on-time delivery. Key Responsibilities:Create, enter, and manage work orders in SAP for incoming repair and service requests Review work order details for accuracy, including part numbers, serial numbers, and service requirements Coordinate work order flow through production, repair, and quality departments Monitor order progress and update status in SAP throughout the repair lifecycle Communicate with customers regarding order status, turnaround times, and any issues or delays Collaborate with production, materials, and quality teams to ensure timely completion of work orders Track priorities, expedite urgent jobs, and resolve workflow bottlenecks Maintain accurate documentation and ensure compliance with company processes and standards Qualifications:High school diploma or equivalent required 2+ years of experience in manufacturing coordination, work order management, or similar role Strong attention to details and accuracy in data entry Experience using SAP Advantage or similar ERP systems Strong attention to detail and ability to manage multiple work orders simultaneously Excellent communication and organizational skills Strong computer skills Ability to work in a fast-paced, production-driven environment Preferred Qualifications:Experience in a manufacturing repair or electronics environment Familiarity with production scheduling, RMA processes, or service workflows Basic understanding of manufacturing operations or electronic components Customer service Work Environment:Fast-paced manufacturing and repair setting Frequent coordination with production, operations, and customer service teams Deadline-driven with focus on turnaround time and efficiency Benefits:401(k) Dental insurance Health insurance Life insurance Vision insurance Paid holidays Paid time off Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.