Client Success Supervisor - UPA Revenue Cycle Management

Job TypeFull-timeDescriptionUniversity Physicians' Association, Inc. is seeking an experienced and people-focused Client Success Supervisor to join our Revenue Cycle Management (RCM) team in West Knoxville. This role is ideal for a confident leader who thrives in a fast-paced environment, values team development, and is passionate about driving operational excellence and high-quality client service.As a Client Success Supervisor, you will play a key role in leading and supporting a team of billing professionals while fostering a positive, collaborative, and accountable work culture. You'll balance operational oversight with mentorship-ensuring both team success and client satisfaction.What You'll DoLead and oversee day-to-day team operations, including time-off requests and staffing oversightExercise sound administrative judgment with a focus on quality, efficiency, and service outcomesEnsure work is completed in accordance with established productivity and performance standardsImplement and enforce departmental policies, procedures, and best practicesProvide ongoing coaching, recognition, and constructive feedback to support professional growthAdapt communication styles to effectively engage and support diverse team membersServe as an accessible resource for team questions, guidance, and issue resolutionMaintain consistent team engagement and a positive, approachable leadership presenceEffectively utilize resources to meet departmental and organizational goalsDemonstrate leadership behaviors that build trust, respect, and accountabilityApply advanced knowledge to problem-solving and decision-makingMaintain timely follow-up and completion of responsibilitiesCreate and sustain a work environment free from fear or retaliationManage competing priorities and interruptions while keeping work on trackIdentify issues requiring escalation and collaborate with leadership for resolutionWhy Join UPA?We offer a comprehensive and competitive benefits package, including:Paid Time Off (PTO), Paid Holidays and Sick LeaveMedical, Dental, and Vision InsuranceShort-Term and Long-Term DisabilityLife InsuranceCritical Illness Coverage401(k) with company match and immediate vestingAnd more! Join a respected healthcare organization where your leadership makes a meaningful impact-on your team, our clients, and the patients we ultimately serve. Apply today to take the next step in your leadership career with UPA.RequirementsQualifications & SkillsHigh school diploma or equivalent required; college coursework or degree preferredAdvanced medical billing and coding knowledge; certifications strongly preferredIn-depth understanding of Revenue Cycle Management, payer regulations, and industry standardsAdvanced computer and system application proficiencyStrong written and verbal communication skillsDemonstrated ability to lead others while aligning with departmental goals and policiesStrong organizational and multi-tasking abilitiesSensitivity to the balance between people, processes, and performancePhysical RequirementsOffice-based role requiring sitting and standingManual dexterity for computer and office equipment use