Learning Experience Designer

About PrePassPrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.About The RoleWe're seeking a Learning Experience Designer / Instructional Designer to help build and scale our customer education function.This role is responsible for supporting the development and delivery of a comprehensive, customer-facing training ecosystem that enables faster onboarding, stronger product adoption, and improved customer outcomes.This individual will contribute to the execution of customer education initiatives, including training content, self-service resources, and learning paths. They will partner closely with Product, Customer Success, Support, and Marketing to ensure customers have the knowledge and tools needed to succeed.Essential ResponsibilitiesCustomer Training Strategy and Program SupportDefine and support the execution of customer education efforts aligned to customer lifecycle stagesAssist in identifying customer personas and learning needs across segmentsContribute to establishing learning objectives, success metrics, and feedback loopsEnsure training initiatives support product adoption and reduce support dependencyTraining Content and Help Center DevelopmentDesign and develop customer training materials, including videos, guides, documentation, and self-service resourcesTranslate product functionality into clear, accessible learning experiencesSupport the organization and maintenance of a customer-facing help center or content repositoryPartner with internal teams to ensure training content remains current as products and features evolveCustomer Education Platform SupportAssist in building and organizing a centralized location for customer education content using existing toolsSupport the development of structured learning paths tailored to different customer segmentsHelp maintain organization and usability of training content to support scalabilitySupport and Knowledge EnablementPartner with Support to identify recurring customer issues and training opportunitiesDevelop content to address common questions and reduce reliance on reactive supportAlign training materials with help center resources to create a consistent customer experienceCross-Functional CollaborationCollaborate with Customer Success and Implementation teams to support onboarding and post-launch trainingPartner with Product to align training content with releases and feature updatesWork with Marketing and Support to ensure consistency across customer-facing materialsIdentify opportunities to streamline and reuse content across teamsTraining and Enablement SupportSupport development of materials for live training sessions and webinarsHelp standardize training content and delivery approachesContribute to expanding self-service training options over timeRequirementsQualificationsBachelor's degree or equivalent experience3+ years of experience in instructional design, training, customer education, or a related field within a SaaS or technology environmentExperience developing customer-facing training materials, including documentation, guides, and self-service learning contentWorking knowledge of instructional design principles and adult learning methodologiesDemonstrated ability to translate product functionality or technical concepts into clear, user-friendly contentExperience collaborating with cross-functional teams such as Product, Customer Success, Support, or MarketingFamiliarity with knowledge base platforms, LMS tools, or similar content management systemsProven ability to manage multiple projects and priorities in a fast-paced environmentStrong written and verbal communication skillsBonus Points For (Optional)Experience supporting customer onboarding or customer education programsFamiliarity with SaaS product environments or implementation workflowsExposure to defining or contributing to learning paths or structured training programsExperience using data or feedback to improve training effectivenessExperience working in resource-constrained or developing program environmentsDesired CharacteristicsDetail-oriented with strong execution skillsComfortable working in evolving or ambiguous environmentsCustomer-focused mindset with a passion for education and enablementCollaborative and adaptable approach to working across teamsHigh ownership, accountability, and bias toward actionBenefitsHow We Will Take Care of YouRobust benefit package that includes medical, dental, and vision that start on date of hirePaid Time Off, to include vacation, sick, holidays, and floating holidays401(k) plan with employer matchCompany-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)Tuition Reimbursement ProgramVoluntary benefits, to include but not limited to Legal and Pet DiscountsEmployee Assistance Program (available at no cost to you)Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employeesCommunity Give-Back initiativesCulture that focuses on employee development initiativesJoin UsAt PrePass, our mission drives us.We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.Ready to help move the transportation industry forward? Join us and let's drive progress—together.