Cash Operations Associate

Your opportunityCharles Schwab Trust Bank provides trust, custody, trading, and technical services to retirement plan sponsors, advisors, and their agents. Within CSTB, the Cash Operations organization supports the movement of client funds by processing incoming and outgoing cash activity while ensuring compliance with regulatory, tax, and risk‑management requirements.The Distributions Team is responsible for executing payments and distributions, managing returned and rejected transactions, supporting OFAC requirements, handling incoming and outgoing mail, and completing special handling requests. We partner closely with internal teams and vendors, operate within multiple systems, and adhere to strict internal controls to mitigate financial and operational risk.Our mission is to process high‑volume cash activity accurately, timely, and in accordance with client instructions, while maintaining the highest standards of control and compliance.What You Will DoAs an Associate, Cash Operations, you will support the processing of retirement distributions and disbursements in accordance with client directives and IRS guidelines. You will also respond to inquiries from internal business partners related to transactions you process.This is a fast‑paced, detail‑oriented, deadline‑driven role that requires strong focus, accountability, and teamwork. Overtime may be required during peak production periods.You will work within clearly defined procedures and contribute to a collaborative team environment by performing activities such as:Preparing labels for overnight mailings of checks and tax formsEntering transactions manually and/or completing system file loadsPrinting checks and tax forms; scanning and indexing supporting documentsGenerating, balancing, and transmitting files to internal and external vendorsFacilitating wire funding and supporting ACH/wire reversals or recallsProcessing stop payments on issued checksStuffing, reviewing, and distributing outgoing mailEnsuring timely USPS pickups and overnight courier drop‑offsProcessing incoming, returned, and rejected mail itemsSupporting audit requests and completing required documentationRecording daily metrics and production dataSecuring and protecting Non‑Public Information (NPI) at all timesCompleting basic research requests and other administrative or clerical tasks as neededWhat you haveThe following skills and attributes are critical to success in this role:Strong attention to detail and accuracy; errors may carry financial or regulatory riskAbility to work under pressure while meeting daily deadlines and service‑level agreementsStrong organizational and time‑management skills, with the ability to prioritize tasksClear, professional written and verbal communication skillsAbility to monitor and manage work from shared or functional mailboxesComfort working in a high‑volume, fast‑paced, team‑based environmentAdvanced knowledge of Microsoft Office applications (Excel, Outlook, Word)Flexibility to shift priorities to meet changing operational needsWillingness to learn new processes, systems, and regulationsCommitment to contributing to a positive, engaged, and inclusive team environmentRetirement industry or tax experience is a plus, but not required.Required LicensesNonePhysical RequirementsWork is primarily sedentary. This role requires daily in‑office presence and includes handling physical mail and checks, opening returned mail, and sorting documents.**This position may require overtime during critical production periods. **What You’ll GetAt Schwab, we encourage you to bring your whole self to work and support you with benefits designed to help you thrive:Everyday Wellness: Healthy Rewards, onsite fitness classes, wellness initiativesFinancial Fitness: 401(k) with company match, employee discounts, brokerage benefitsWork/Life Balance: Paid time off, sabbatical opportunities, tuition reimbursement, volunteer timeInclusion & Belonging: Employee Resource Groups, diversity initiatives, strategic partnershipsCareer Growth: Not just a job, but a career with opportunities to grow and do meaningful workWhat’s in it for youAt Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance