Product Designer

About UsLogistics is broken. Let’s fix it.We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world: logistics. Our mission is to streamline freight brokerage, carrier management, and 3PL operations through automation, freeing teams to focus on high-value strategic work.We are looking for customer success leaders with deep expertise in freight, logistics, and technology implementation to help scale our impact. If you're excited about managing a high-performing team and optimizing customer workflows with AI-driven solutions, we want to hear from you.OverviewAugment is building AI teammates — not tools — that work alongside operations, logistics, and customer support teams to automate complex workflows. We’re growing quickly and are looking for a seasoned UX Designer to help scale our Design function as we build the future of autonomous operations.What You’ll Do:Partner with Product Managers, Engineer, Designers and Customers to synthesize themes across AI product needs, enterprise requirements, and company policies, identifying positive and negative user impact for customers, end users, and content ownersSet a high bar for UX practice as a vehicle for strategic alignment in a complex AI problem space, using design to illuminate tradeoffs in accuracy, latency, cost, safety, and trust. Own information architecture, navigation, interaction design, and task flows for web and desktop/mobile surfaces that power transcription, note generation, agent conversations, and retrieval‑augmented question answeringOwn the design vision for your area: drive 0→1 feature launches and 1→N improvements to existing workflows, ensuring coherence across recording, summarization, Q&A, and task automationShape product strategy, roadmap, and requirements in close partnership with product, engineering, data science, and go‑to‑market; connect UX research and outcomes to adoption, retention, and support metricsExecute end‑to‑end design from problem framing through user flows, wireframes, prototypes, and high‑fidelity UI; specify empty states, edge cases, and error handling for AI variabilityCommunicate design rationale, build consensus, and influence decisions among cross‑functional partners and leadership; facilitate crits and design reviews. Navigate ambiguity in a fast‑moving AI landscape, proactively reducing uncertainty with framed hypotheses and lean testsWhat We’re Looking For:5+ years of product design experience with a portfolio of complex, system‑oriented work that shipped to productionExperience designing for B2B, fluency in enterprise buyer and end‑user needs, including admin controls, privacy, and auditabilityAbility to design at scale and contribute to/ manage a cohesive design systemEnd to end design experience: discovery research and UXR partnership, JTBD, journey mapping, service blueprints, prototyping, and usability testing with measurable outcomesProven history working on interaction and visual designExceptional communication and presentation skills across audiences and levels; strong narrative storytelling grounded in user and business impactDemonstrated leadership driving initiatives end‑to‑end, influencing stakeholders, and operating autonomously with minimal directionAbility to manage complexity and volume of information, reconcile competing constraints, and produce clear, iterative solutionsBonus Points For:Experience designing AI/LLM experiences such as meeting transcription and note generation, RAG‑based Q&A, summarization, and agentic task automationFamiliarity with evaluation UX for AI systems: displaying grounding/citations, confidence/quality signals, and feedback loops for continuous improvementUnderstanding of enterprise needs around data residency, permissions, and governance, and how these shape UX requirementsComfort collaborating with engineering on feasibility, instrumentation, and experimentation; familiarity with workflows that involve Python/TypeScript backends or prompt/version managementBackground in design systems for complex applications, including contribution models and accessibility at scaleWhy Join Us?Competitive Salary + Stock OptionsComprehensive Health, Vision, and Dental BenefitsFlexible PTOMonthly stipendAbout AugmentAt Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.Join us on this journey!Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.