Patient Services Representative - Revo Health

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.This is a full-time role, Monday - Friday 5:00 AM - 4:30 PM, this role will primarily be 5:30 AM - 2:00 PM out of our Edina Specialty Surgery Center.Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.Essential FunctionsGreet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registrationVerify all patients’ insurance is accurately updatedResponsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgeryManage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as neededResponsible for all patient chart preparation and break down of chartsAssists with patient pre-operative phone calls and surgery schedulingResponsible for monitoring fax machine for filing operative reports, pathology reports etc.Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experienceAccountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor eventsFosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirementsAssists in managing controllable costs by the proper, non-wasteful use of surgery center resourcesAny and all other duties as assignedEducation And Experience RequirementsHigh School diploma/GED or equivalentMedical terminology knowledge preferredCustomer Service experienceAdministrative or Medical Office experience preferredCurrent certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.Benefits & Compensation Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package - to learn more click here.Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.Working ConditionsFrequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.Requires the ability to stand, walk, bend, and move continuously throughout the shift.Must be able to frequently perform physical activities such as pushing, pulling, and reaching.Visual acuity to read electronic and paper documents.Auditory ability to participate in phone or video calls clearly.Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).SettingSurgery CenterEssential RequirementsAbility to:Comply with company policies, procedures, practices, and business ethics guidelines.Complete job-required training.Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendance.Work in the clinic, office, or surgery center during business hours Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.Communicate and interact respectfully and professionally.Prioritize workload while being flexible to meet the expectations of the daily operations.Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.Understand and execute a variety of instructions.Effectively operate equipment and communicate on and operate the phone system.Work independently with minimal supervisionTravel to other work locations, if requiredNotes Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities.Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.