Deposit Operations Specialist

Job DetailsDescriptionSmartBank Associates enjoy an AMAZING benefits package:Comprehensive benefits- medical, dental, vision, life, and disability insuranceMatching 401(k)Generous paid time off (PTO)SmartFlex DaysUp to 11 Paid Company HolidaysIncentive ProgramMental Health Benefits Including 8 free sessions with a coach or certified professionalTuition ReimbursementCommunity Involvement Opportunities Company apparel provided at no costMajor Duties And ResponsibilitiesUpholds SmartBank Core Values and Core Purpose.Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart. Actively participate in departmental meetings.Provide excellent customer service to clients and/or fellow associates by investigating complaints, resolving issues and providing other assistance as needed.Maintains inventory of supplies within the Deposit Operations Area.Prints notices and interest checks for mailing.Complete deficit balance processing, chargeback of checks, non-posted items, system corrections and check adjustments as assigned.Ensure documentation is maintained and scanning completed according to departmental standards.Assists with research projects, such as court-ordered subpoenas or account levies and garnishments.Performs new account documentation review as assigned.Process documentation account exceptions in a consistent manner as established by departmental standards.Complete new account documentation scanning and indexing in a timely manner.Make appropriate entries into the core system, general ledger or correspondent accounts.Reconciles appropriate accounts and assist others in reconcilement problems and error resolutions.Assist with updating procedures and/or training materials as needed for the department.Perform wire input and/or verifications as needed to process for incoming and outgoing wires for both domestic and international.Assist Deposit Operations Management in any projects related to Deposit Operations products, processes and procedures.Verify daily stop payments noted on the stop payment report.Perform Large Dollar monitoring.Assist in dormant account review and escheatment process.Complete Individual Retirement Account (IRAs) and or Health Savings Account reviews as assigned.Process as assigned debit card or ACH disputes.Assist with the DDA charge-off process.Complete foreign items in a timely manner.Monitor Consumer Mobile Deposits daily and complete holds as needed on suspect items.Completes assigned functions of DirectLink Risk Review accurately and timely for efficient and effective management.Ensures issues discovered in DirectLink Risk Review are properly handled and monitors timeline to ensure compliance with procedures.Assist with procedures for DirectLink Risk Review and help train associates.Work with Retail Team to implement the Real Time Teller module of DirectLink Risk Review.Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.Assist with any implementation of system changes.Assist in merger and acquisitions monitoring, validation or system input.Ensure required record keeping of documentation is maintained for the department.Attend assigned training sessions.Assist with updating policy and procedures as needed within the department.Performs other duties as assigned.EducationPosition Requirements and Qualifications:High school diploma or equivalentTwo to five years of related experience in banking.Training Requirements (licenses, Programs, Or Certificates)NoneKnowledge, Skills, And AbilitiesPrevious experience in deposit operational areas are preferred.Excellent customer service and interpersonal skills.Ability to apply knowledge and sound judgment in decision-making using established guidelines.Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing proficient.Strong math skills.Strong written and oral communication skills.Detail oriented and ability to function in a team environment.Demonstrates ability to maintain a positive attitude.High level of integrity.Able to maintain regular and predictable attendance.Willing to accept new ideas and methods and be agreeable to change.Work ConditionsAble to routinely stand, sit, bend and stoop, occasionally lift or carry loads up to 40 pounds.Frequently and regularly required movements using wrists, hands, and/or fingers.Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.Ability to hear average or normal conversations and receive ordinary information.May be required to travel to training sessions or meetings.Must be available to work the required schedule of the branch office.