Villa Pre-Arrival Coordinator

About the RoleTucasa manages a portfolio of luxury private villas in Miami and holds every guest arrival to an exacting standard. We are looking for a reliable, detail-oriented coordinator to oversee the pre-arrival process for each stay — managing vendors, conducting walkthroughs, and ensuring every property is guest-ready before check-in. This is a freelance, per-stay engagement with consistent volume.QualificationsRequiredBased in Miami with full mobility across Miami-Dade and BrowardExperience coordinating luxury residential, vacation rental, or hospitality propertiesProven ability to manage multiple vendors simultaneously — scheduling, quality control, and accountabilityStrong eye for detail at a luxury standard — linens, staging, amenities, cleanliness, presentationComfortable working from a structured checklist and reporting findings clearlyReliable transportation and ability to self-manage schedule with minimal oversightPreferredPrior experience with luxury short-term rentals or high-end property managementExisting relationships with quality cleaning, maintenance, or lifestyle vendors in MiamiPhotography skills for arrival documentationBilingual English/Spanish a strong plusCharacteristics we hire forOwnership mentality — treats every arrival as if the guest is their own personal responsibilityVendor authority — can hold cleaning crews and contractors accountable without creating conflictCalm under pressure — handles last-minute issues on arrival day without escalating stress up the chainDiscreet — understands the privacy expectations of luxury clientele and conducts themselves accordingly