SR. IT Field Technician

Job Description Position Overview:We are seeking a dynamic and skilled IT Field Technician to provide comprehensive support within our Wenatchee office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with outstanding client interaction skills.Key Responsibilities:Setup and install workstations. Support client transfer of data and software.Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.Setup, install and troubleshoot network equipment (firewalls, switches, access points).Uphold stringent security protocols to protect networks from threats and vulnerabilities.Qualifications:Associates’ or above in IT, Computer Science, or related field (preferred but not mandatory).Minimum 2 years of experience as an IT Technician, with MSP background preferred.Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server 2012-2022).Experience with network infrastructure components like firewalls, access points, and switches.Experience with Sonicwall and Ubiquiti strongly preferred.Exceptional problem-solving abilities for complex issues.Excellent communication skills for effective client, vendor, and team interactions.Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous.Company Descriptionwww.thinkfirefly.comCompany Descriptionwww.thinkfirefly.com