Patient Services Representative

Full-time DescriptionWe are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology Northtowns clinic in Williamsville, NY.Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.Comprehensive BenefitsMonday-Friday scheduleMedical, dental, and vision coverageEmployer funded Health Reimbursement Account (HRA)401(k) with company matchGenerous vacation and sick timeCompany-paid life insurance11 paid HolidaysAs the Patient Service Representative (PSR), you will serve as the initial point of contact for patients, providing administrative and customer service support. Tasks will include scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating a positive patient experience and maintaining efficient healthcare operations.ResponsibilitiesMedical receptionistGreet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally.Announces patients, visitors as needed with sensitivity.Interact with fellow workers in a way that promotes a respectful and cooperative working environmentAssists nurses, physicians, and other clinical and/or medical staff l with administrative supportAccurately and efficiently respond to tasks received from providers, other office staff, and billingOpen and close the patient waiting roomUtilize spare time in work related activities which contribute to the clinic's needsMust adhere to policies, procedures and regulations as outlined in the office policy and procedures manualRegistration and Information ManagementRegister patients using EMR.Coordinates and prepares patient’s appointments and itineraryCheck insurance eligibility and verification on every patientCollect and scan insurance and other required documentsCheck report to ensure coverage and proper co-pay collectionConfirm insurance eligibility and verification prior to scheduling new patient appointmentsNew patient intake including entry into EMRVerify and update patient demographic and insurance details at each visit.Collect identification and insurance cards, copying or scanning them for the patient's record.Scan other relevant patient information into the Electronic Medical Record (EMR).Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessaryRetrieves patient records, test results and/or charts from outside sourcesPrepares paperwork and patient records related to their area of responsibilityFinancial ResponsibilitiesCollect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility.Appointment ManagementOptimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments. Calling and rescheduling cancellations.Monitor’s voicemails and returns callsCreates reminder callsPatient Support and CommunicationAnswer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations. Invites every patient to join the patient portal and includes proper paperwork and education to the patientPatient check-out.Act as a liaison between patients and healthcare providers.Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area. Creates and mails patient letters (no show and 3 call attempt)Provides assistance to patients and family members; refers questions to the appropriate department or individualMaintains, sorts, files, and obtains patient records, files and/or chartsOther Duties & ResponsibilitiesBackup for Medical RecordsDuplicates and distributes photocopies, as neededAssists in training other staff members on the appropriate use of equipment, office systems and work procedures as requestedAssists other departments with administrative duties, as requestedPrepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directedUpdate HealtheLink, as requestedEnhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.Performs other related duties as assigned or requestedRequirementsEducation & ExperienceHigh School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; orHigh School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.Must have one (1) year customer service experience in an office, preferably with patientsSuccessful completion of an accredited medical office assistant education program preferredMust have experience working in Windows and with MS Office softwareSalary Description $18.00 - $20.00/hour