CSR/Reception/Call Center

Job Title: Receptionist / Call Center RepresentativeLocation: Onsite Employment Type: M-F 8am-5pmJob Summaryseeking a professional, customer-focused customer service/ Call Center Representative to serve as the first point of contact for homeowners. This role is responsible for answering incoming calls, responding to homeowner inquiries, routing requests appropriately, and delivering a high level of customer service. The ideal candidate has prior call center or high-volume phone experience and is comfortable handling a wide range of homeowner questions related to community association management.Key Responsibilities* Answer a high volume of incoming calls in a professional, courteous, and efficient manner* Serve as the primary point of contact for homeowners calling with questions, concerns, or service requests* Provide accurate information regarding association policies, procedures, assessments, maintenance requests, and general community inquiries* Log, track, and route homeowner requests to the appropriate department or community manager* De-escalate upset callers calmly and professionally, ensuring concerns are addressed or escalated appropriately* Maintain detailed call notes and documentation in company systems* Assist with basic administrative tasks as needed, including voicemail management and message distribution* Maintain a strong understanding of company services, HOA processes, and community guidelines* Ensure excellent customer service while adhering to company policies and proceduresQualifications & Experience* Previous customer service or call center experience required* Strong verbal communication and active listening skills* Ability to handle high call volume while maintaining professionalism* Customer service-oriented with strong problem-solving skills* Ability to remain calm and professional in challenging or high-stress situations* Basic computer skills and experience with call tracking or CRM systems* Strong attention to detail and organizational skillsPreferred Skills* Ability to multitask and prioritize effectively in a fast-paced environmentAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.