PROJECT MANAGER (INFORMATION/CREATIVE DESIGN)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionTo develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Information/Creative Design) will be responsible for applying project management principles to support Metro's Creative & Brand team in delivering clear and consistent customer information and creative design campaigns across print, digital, and environmental touchpoints. This role manages projects end-to-end, collaborating alongside design professionals and coordinating across a wide range of internal and external partners. This position plays a key role in content integration efforts, supporting delivery of cohesive, rider-focused information across multiple programs, major public events, and countywide initiatives.Requirement: Portfolio submissions are required for this position. The submission requests are projected to be for the week of June 8, 2026 and are projected to be reviewed on the week of June 15, 2026.Recruitment Timelines: Interviews are projected to be scheduled for the week of June 29, 2026 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.Examples of DutiesManages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reportingOversees the development of project specifications and requirementManages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reportingReviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plansReviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budgetAttends progress meetings with members of the project team to report on statusIdentifies problems and recommends resolutions to budget, cost, and schedule-related activitiesPrepares reports for management Participates in project outreachCoordinates with various stakeholdersCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employeesMinimum QualificationsMay be required to perform other related job dutiesRequiredA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Business, Planning, Public Administration, Political Science or a related fieldExperienceSix years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project deliveryCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsPreferredQualifications (PQs) are used to identify relevant knowledge, skills, andabilities (KSAs) as determined by business necessity. These criteria areconsidered preferred qualifications and are not intended to serve as minimumrequirements for the position. PQs will help support selection decisionsthroughout the recruitment. In addition, applicants who possess these PQs willnot automatically be selected.TheFollowing Are The Preferred QualificationsExperience managing customer information projects across print and digital platforms for a transit agency, public agency or large-scale public events, including wayfinding, maps, rider guides, and transit communicationsExperience collaborating with cross-functional teams and departments to manage communication and consolidate stakeholder input into cohesive, accurate deliverablesExperience managing end-to-end creative/design projects using Asana or similar tools, including coordinating teams, tracking tasks and deadlines, and ensuring alignment with project goalsExperience tracking, monitoring, and reconciling customer-facing information across analog and digital channels — such as event signage, maps, web, trip-planning applications and data feeds — to ensure accurate and consistent information across all touchpoints Experience reviewing creative design deliverables for consistency with visual and/or content standards, ensuring quality prior to publication or distributionEssential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Theories, principles, and practices of project managementApplicable local, state, and federal laws, rules, and regulationsContract administrationApplicable business software applicationsLocal, state, and federal issues, including but not limited to labor, business, and environmental issuesSkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)Exercising judgment and creativity in making decisionsInteracting professionally with various levels employees and outside representativesCommunicating effectively orally and in writingAnalyzing situations and identifying problemsPreparing comprehensive reports and correspondenceAbility to (defined as a present competence to perform an observable behavior or produce an observable result)Provide assistance in monitoring multiple projects to ensure compliance with schedule and budgetUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsRecommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive managementCompile, analyze, and interpret complex dataNegotiate contract termsDetermine strategies to achieve goalsRead, write, speak, and understand EnglishSpecial ConditionsThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirementsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this jobMetro provides reasonable accommodation to enable individuals with disabilities to perform the essential functionsThis classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of DirectorsContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outWorking ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required(JAL)Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.Application ProcedureTo apply, visit Metro's website at www.metro.net and complete an online Employment Application.Computers are available to complete online Employment Applications at the following Metro locations:METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012Open: Monday through Friday, 8am-4pm(Closed Sat & Sun) Metro Talent Hub8501 S. Evermont PlaceLos Angeles, CA 90044Open: Monday through Friday, 9am-5pm(Closed Sat & Sun)East Los Angeles Customer Center4501 B Whittier BlvdLos Angeles, CA 90022Open: Tuesday through Saturday, 10am to 6pm(Closed Sun & Mon) Wilshire/Vermont Customer Center3183 Wilshire Blvd, Ste 174Los Angeles, CA 90010Open: Monday through Friday, 10am-6pm(Closed Sat & Sun) Rosa Parks Customer CenterWillowbrook/Rosa Parks Station11720 Wilmington AveLos Angeles, CA 90059Open: Monday through Friday, 6am to 6:30pm(Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.