Sr. Application Support Specialist
Department: ITLocation: Hawthorne, CaliforniaCompensation: $98,000 - $133,000 / yearDescriptionVenturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team. Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of critical engineering and enterprise applications used across the organization. This role provides technical support for design, simulation, and product lifecycle management (PLM) platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.The ideal candidate has 3–5 years of experience supporting engineering applications within an aerospace or manufacturing environment, along with familiarity with IT service management processes and compliance frameworks such as EAR and ITAR.What you'll do:Engineering Application SupportProvide day-to-day support for engineering applications including Siemens NX, Teamcenter, MATLAB (MathWorks), and AltiumTroubleshoot application issues, performance problems, and integration challenges affecting engineering teamsCoordinate with engineering users to resolve software defects, configuration issues, and workflow problemsMaintain application uptime and performance to support design, simulation, and manufacturing processesLicense Server AdministrationAdminister and maintain software license servers for engineering toolsMonitor license utilization and availability to ensure engineering teams have uninterrupted accessWork with vendors to troubleshoot licensing issues and manage renewalsApplication Lifecycle & MaintenanceInstall, configure, patch, and upgrade engineering applications and supporting infrastructureMaintain documentation for system configurations, troubleshooting procedures, and operational processesSupport integration between engineering tools and enterprise platforms when applicableIT Service Management (ITSM)Manage support requests and incidents through the organization’s IT Service Management platformFollow established incident, change, and problem management processesMaintain service-level agreements (SLAs) and ensure timely resolution of support ticketsContribute to knowledge base documentation and operational playbooksCompliance & SecurityEnsure engineering applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirementsSupport secure handling of controlled technical data and ensure proper system access controlsAssist with compliance audits and documentation as neededWhat you'll bring:Required3–5 years of experience supporting engineering or enterprise applications in an aerospace, defense, or advanced manufacturing environmentExperience supporting:Siemens NX or similar toolsTeamcenter (PLM) or similar toolsMATLAB / MathWorksAltiumExperience administering software license servers.Familiarity with IT Service Management (ITSM) processes (incident, change, problem management).Understanding of EAR and ITAR compliance requirements.Strong troubleshooting and problem-solving skills.Ability to work directly with engineering teams to resolve technical issues.PreferredExperience with Microsoft Intune for device and application management.Experience supporting Oracle NetSuite or other ERP systems.Familiarity with engineering computing environments, CAD infrastructure, or PLM systems.Knowledge of scripting or automation for application support tasks.Regulatory compliance awareness.Cross-functional communication.Documentation and operational rigor.What we offer:Join a team of best-in-class engineers building the foundation of planetary surface explorationEquity ownership in the companyComprehensive health benefits, including medical, dental, vision, and mental health support401(k) plan with company matchFlexible PTO and parental leaveHome office set up reimbursementFully flexible and remote friendly work environmentWeekly lunch stipend, plus complimentary snacks and beverages on-siteOnce a month social hour on-site with food and drinks