Transformation Consultant

Transformation ConsultantAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You will work across multiple domains, functions, and industry verticals, moving fluidly between strategy and execution: diagnosing issues, framing decisions, aligning stakeholders, and driving ideas through to measurable outcomes. This is not a narrowly specialized role. You are expected to be broad, adaptable, and able to engage across a wide range of transformation topics with strong judgment and genuine executive readiness.How will you make an impact?Engage at C-level to build executive conviction around AI-led and agentic transformation as a strategic imperative, not a technology projectDefine enterprise-wide AI transformation roadmaps that connect agentic automation strategy to board-level outcomes including revenue growth, cost efficiency, and competitive differentiationStructure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that senior leaders can act onAssess how AI, automation, and agentic capabilities can reshape organizational processes, service models, decisioning, and customer engagement across each client's specific contextArchitect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back officeLead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminologyDesign and execute change management programs focused on people, process, technology, and organizational structure at enterprise scaleDevelop business cases, transformation roadmaps, and executive-level materials that support high-stakes decision-makingFacilitate executive alignment workshops, stakeholder interviews, and leadership discussions to gather input, challenge assumptions, and drive alignmentTranslate strategic goals into execution plans with clear milestones, owners, dependencies, and success metricsIdentify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoptionContribute to NiCE's consulting IP, executive briefing materials, AI transformation playbooks, and vertical-specific acceleratorsTransformation DomainsAI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scaleCX strategy and customer journey redesign across digital, voice, and async channelsAgentic AI deployment from automating routine customer intent to full end-to-end fulfillment without human interventionWorkforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-makingCloud transformation and on-premises to CXone migration strategy and executionOperating model redesign, front and back office convergence, and workflow orchestrationInteraction analytics and real-time intelligence deploymentHave you got what it takes?5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at C-suite levelDemonstrable experience shaping AI or digital transformation programs at the executive level, including building business cases that secure senior sponsorship and budget commitmentDeep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architectureDemonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS contextStrong analytical and structured problem-solving skills, with the ability to break down complex issues into clear, actionable recommendationsStrong executive communication and presentation skills, including the ability to develop compelling materials for board and C-suite audiencesAbility to work across multiple functions, industries, and business environments with speed and credibilityProficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scaleComfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environmentsPreferred QualificationsBachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred)Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experienceHands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platformsWorking knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologiesCertification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecturePrior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacitySuccess MetricsRapidly understands new client challenges and frames them in a structured, decision-oriented way that earns immediate credibility with senior leadersEngages confidently at the C-suite level and helps shape top-down AI transformation agendas with clarity and commercial rigorIdentifies where AI and agentic capabilities can create meaningful, measurable business value across operations, service, and customer engagementBrings clarity and forward momentum to transformation efforts involving multiple stakeholders and competing prioritiesDevelops recommendations that are analytically sound, strategically relevant, and practical to implementEarns trust quickly through quality of thinking, strong communication, and disciplined executionDelivers not just analysis, but real progress against clients' most critical transformation objectivesWhat's in it for you?Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!About NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.