Customer Support Lead

Company DescriptionBad Dog Games is an innovative company specializing in designing and developing products for the gaming and amusement sectors. With over 20 years of expertise in software and gaming, the company brings creativity and forward-thinking solutions to every aspect of its operations. Based on a commitment to disrupting the industry with fresh ideas, Bad Dog Games aims to provide engaging and memorable experiences for gaming enthusiasts. The company thrives on innovation and collaboration to stay ahead in a fast-paced and dynamic market.Role DescriptionThis is a full-time hybrid role for a Customer Support Lead based in Fort Worth, TX, with opportunities for remote work. The Customer Support Lead will oversee day-to-day customer support tasks, manage a team to ensure exceptional customer satisfaction, and provide technical support to resolve customer issues effectively. Additional responsibilities include analyzing customer feedback to develop improvement strategies, mentoring support staff, and collaborating with other teams to streamline customer service operations. The role requires balancing technical problem-solving with strong interpersonal communication to maintain high-quality support services.QualificationsCustomer Support and Customer Satisfaction skills to ensure an excellent user experienceStrong Interpersonal Skills to lead teams and effectively communicate with customersTechnical Support expertise for troubleshooting and resolving customer issuesAnalytical Skills for evaluating customer feedback and making data-driven improvementsProven ability to manage and mentor a team in a customer-oriented environmentExperience in the gaming or software industry is a plusBachelor's degree in Business, Communications, or a related field preferred but not required